what do i need to do to get seller protection with paypal?

[gary6587]

Hi I haven't sold for a while and noticed Australia post has changed their reg and tracking.  They say now that you pay for signature for around $3 and then another I think $1.50 for insurance.  Do I need to do both for seller protection? What do they require now?   Ive tried to ask on paypal but their site is playing up and when I press the button nothing happens to email them.

[punch*drunk]

What is proof of shipment?

For sellers, we require proof of shipment from you if a buyer files a chargeback or reversal for an unauthorised payment, or if the buyer claims the item wasn't received.

For buyers, if you file a claim for a 'significantly not-as-described' item, we may require you to ship the item back to the Seller. You will be required to show proof of shipment.

Buyers and sellers, at the very least, must provide documentation that includes the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable)

The recipient's delivery address showing at least the state, city and postcode (or international equivalent)

A receipt from Australia Post showing at least the recipient's suburb, city or postcode (or international equivalent)

Examples of proof of shipping include the following:

A copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or

For Australia Post eParcel customers, a copy of the consignment information page which shows buyer's address and the online tracking code that can be used to confirm delivery - showing at least the state, city and postcode (or international equivalent) or

A shipping code that PayPal can use online to view the shipping status and the eBay Buyer's delivery address - showing at least the state, city and postcode (or international equivalent). You can get this from TNT, DHL, FedEx, Skippy Post and other carriers, or

A receipt issued by the carrier that is signed by the recipient acknowledging delivery.

[phorum_junkie*]

The pp cover i want is "if" the item is not received, i want to definately make sure the tracking no is enough for proof

C&S lodged over the counter or ordinary parcel/red satchel with signature are what you need.

[gary6587]

oh okay so i am fully covered if i use the red/white prepaid bag with the tracking on that and no need to pay any extra signature or insurance?  If so that is much easier:-)

[davewil1964]

No, you need SOD unless the buyer is in the same postcode as the delivery centre. As your proof of postage is reliant on the postcode sent to.

OR use C&S which gives you proof of postage to the buyer's address. Without the need for a SOD.

Plus the prepaid satchel is significantly more expensive than the eBay C&S one. Whether the sale is eBay-related or not.

[shepherdsrule]

oh okay so i am fully covered if i use the red/white prepaid bag with the tracking on that and no need to pay any extra signature or insurance?  If so that is much easier:-)

or ordinary parcel/red satchel with signature are what you need.

Courtesy of PJ

[gary6587]

okay after 6 emails from paypals crap service.  I finally got a human and

NO there is no seller protection from the regular red/white prepaid satchels.  That tracking is useless.

[phorum_junkie*]

NO there is no seller protection from the regular red/white prepaid satchels.  That tracking is useless.

I believe I told you that in post #11:-x