who agrees with me? no negative feedback until a buyer contacts the seller!

[rmsimmons2009]

I have a theory, and I just wanted to know who agrees and who does not! I was recently left negative feedback from a buyer who claims the dress she bought from me was stained. I know it wasn't, but that's beside the point.the buyer was incredibly rude, called me a liar and a scammer, and that I should be ashamed to sell on Ebay. She never contacted me at all regarding her issue with the dress, and if she had of,I would have cheerily refunded her and let her keep the dress. She just left me feedback, which wasn't particularly nice (negative feedback usually isn't,I know!) I want to know why Ebay hasn't made it so a buyer cannot leave negative feedback unless they contact the seller FIRST to resolve the issue. The seller could offer a refund or an exchange. If they ignore the buyer or refuse to help, then negative feedback can be left. if they come to a happy conclusion, then neutral or positive can then be left, keeping both parties happy. I no longer want to sell on Ebay, and I know people who have shut down their Ebay accounts all together due to one buyer ruining their feedback because they were too thoughtless to contact the seller first. When feedback is ruined, buyers are not going to want to go near you. I tend to avoid Sellers with really bad feedback, but I check to see what was written first. I know that Ebay would be non existent without buyers, but it's the seller that gives them something to buy in the first place!

[patchoo78]

Actually, I can't see any nasty responses from the seller to any of the feedback received.. It might depend on your definition of nasty but they all looked quite polite compared to some I have seen 

[robynd5269]

Thanks 2106greencat, I have since contacted the buyer again asking for a photo so I can send refund. How many emails do you send before you get the hint that they do not want to reply?

[2106greencat]

Hi robynd, perhaps you could request the details and phone them, I usually deal with it as it happens so I don't normal have to re-contact the buyer. Sorry can't be more help.

waves to patch - the blue hued one 😉

[bhsautomotive1]

Yes, I totally agree. The buyer should at least have to try to resolve an issue first, before damaging someone's feedback score.

ebay should be on the side of the seller more so than the buyer especially if the seller has been an ebay member for many years and has a good reputation.

Pretty disappointed recently with the negative comments that are uncalled for.

[boatclock]

Could not agree more. We had one neg from a complete nutter, who has never been happy with anything he has bought from anyone, and that was 12 months ago.

We have had the worst year of selling this year, and we have been going some 12 years now. Ebay need to do more for the sellers, instead of not wanting to offend the precious buyer. Ebay is not the cheapest, and the fees are on the rise, so a bit of help here would be good.

[patchoo78]

Yes, I totally agree. The buyer should at least have to try to resolve an issue first, before damaging someone's feedback score.

ebay should be on the side of the seller more so than the buyer especially if the seller has been an ebay member for many years and has a good reputation.

Pretty disappointed recently with the negative comments that are uncalled for.

You could have avoided one of the negs if you had agreed to an exchange.. It wasn't a change of mind, the product was not fit for the purpose as it didn't fit.. They didn't want a refund, just an exchange which you wouldn't have lost any money for anyway

[craigg7133]

I agree, the buyer should not be able to leave negative feedback, until they can prove that they have given the seller an opportunity to respond, my policy is simple, I dont always get it right but I'm always prepared to do what is right.

[rmsimmons2009]

hello fox!

thanks for that, i do get a little sensitive about my feedback! i will definately take your advice, i wont use shouty capitals, and yes your right. i will just walk away! or annoy my husband, hes good like that, he just sits there and lets me dribble on, with the occasional "yes dear" thrown in at appropriate intervals!:^O and i have to ask, is that a real fox as your picture? i think theyd make cute little pets!

rach

[phorum_junkie*]

No way do you want a fox for a pet, they may look cute but they are vermin.

You certainly don't wand a Foxette either, with one of those you spend half a year tied to a stove cooking for said fox and it's cubs, not just cooking either, you have to do a 150klm round trip to put microwaveable containers that only need re-heating in the freezer :^O You spend the other half of the year on the other side of the world being bombarded with emails and phone calls asking when you will be back :^O:^O

[rmsimmons2009]

hahahaha awww thats cute! ive had a dingo as a friend before (i wont use the word "pet" for him as he was more like my third hairy child) i like the more wild animals, they havent lost their spirit.:-) yes they are vermin, but i feel sorry for the poor little buggers, they didnt ask to be put in an environment that cant really support them! are you foxxettes husband by any chance? 😉