why can we no longer ban irritating buyers?

[chameleon54]

The blocked buyer list is still available. One way to find it is to go to "help and contact" at top left of your summary or home page and type in Blocked bidder list. Go to buyer requirements and follow links. I used it a couple of days ago.

I havnt really looked very hard, but I think ebay may have made it more difficult to find recently.

[chameleon54]

I just checked and the BBL is still shown in the " favourites" links at the bottom of my summary page on my store but I,m sure it was missing a few days ago when I last went to use it. It is also shown on the site map, but you have to follow several steps to find it. It used to be much easier and clearer to find with the old site map. Thats ebay progress for you.

[thecatspjs]

The link to add a user to your blocked buyers list is here http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

If you have had a recent transaction with the user they are not blocked from communicating with you for a few months.

[everard6920]

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@thecatspjs wrote:

The link to add a user to your blocked buyers list is here http://offer.ebay.com.au/ws/eBayISAPI.dll?BidderBlockLogin

If you have had a recent transaction with the user they are not blocked from communicating with you for a few months.

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Which is unfortunate, because that crazy buyer I talked about in my other thread (which for some reason was deleted) is still at it.

She has even gotten her partner in on it, and now he is sending me messages asking why she can't buy from me, too. It doesn't matter how many times I reply to them, they send 5 more messages back with the same question. So now I'm just ignoring them.

I have a feeling she's going to try to buy from me using another account, and if so, she's probably going to neg me even if the transaction goes smoothly. Her messages to me are becoming increasingly aggressive - but there's nothing bad enough in them to warrant a violation (although the sheer volume of messages I'm receiving could be a violation. I've lost count).

[dazzledayz]

I had this scenario a year or so back (memeber kept buying not paying on various ID's).

I rang CS and, after investigating, the CS rep turned up a few more ID's I didn't know about and inserted them all into my BBL.

Give them a ring and have a chat; if you get the right CS rep you should be Ok.

If they are constantly harrassing you with emails that is in fact a policy breach.

[phorum_junkie*]

Why are you feeding them by replying? Just delete the messages without reading them then they are just wasting their own time.

[everard6920]

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@phorum_junkie* wrote:

Why are you feeding them by replying? Just delete the messages without reading them then they are just wasting their own time.

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Hence the "so now I'm ignoring them". The only message I have sent in the past week is a "stop spamming me" message (which she ignored).

So her partner has purchased the items using his account. I didn't block his account because I figure it'd 1. make them even angrier, and 2. they can just use another account anyway. The good news (I think) is that he set the delivery address as hers, so if either of them intentionally leave bad feedback I can hopefully have it removed on the basis that the buyer's account was blocked so she then she used her partner's account  to buy (seeing as I have all the messages to back this up, and her name/address is the delivery address).

Right now I'm contemplating calling eBay tomorrow and pre-empting this by getting them to look at all the messages and put a note on my account, in case they decide to leave retaliatory feedback. Am I being paranoid here?

[kopenhagen5]

No, sounds like a good idea.

The more info you have on the account for eBay to make reference to, the better.

In case it escalates.

[everard6920]

This buyer makes me want to quit eBay more than ever. Honestly.

I rang them and they put a note on my account, and regarding the large volume of messages I've received, they said that she was allowed to send them because she had a past transaction with me. I pointed out that it is not normal to send hundreds of messages like what I'm receiving, to which the agent replied, "she's probably a new buyer."

She is - but surely that doesn't excuse being a spamming pest?

Anyway, as I said, her partner has purchased the items, but she obviously doesn't have access to his account, because today the bucketloads of "have you received my payment?" and "have you posted my items yet?" messages arrived from her account.

As I type this she has just sent another one.

It's like that scene from Harry Potter where all the letters fly through the front door, but in email format.