wrong postal address given

[infants*pink*r]

Hi everyone I'm wanting to know whose responsibility it is:    I've posted an item to the address the buyer had logged into Ebay under view order details which gets emailed to you when you've sold an item  Then I've gone to contact buyer to send a message to let them know it's posted & noticed a little note to sender telling me that they've changed address (same suburb).  I straight away send an email telling them I've already sent it and they need to intercept it at P.O.  I've just received the  parcel by return post & for me to resend it will cost me. Who's responsibility is this?   

[whipstick12]

Those little notes to seller are notoriously easy to miss,and really need to be more prominent.

Surely if you take it back to PO and explain ,with only the street number changed ,they would just pop it back in the system.

Failing that,by your own admission that you did not read it properly,better pay up and get on its way, and don't forget to explain whats happening to the buyer.

[vantolshomewares2010]

Hi I have had a few customers do this not that I asked them to but they obviously didn't want to pay postage back so they just relabeled the pre paid satchel and I also had a customer give me the right address but the post person couldn't find it so it got returned to me. Australia post said I had to pay return postage and I said well it's not my fault if the postal person doesn't deliver it as she had received other mail to the address given before. So I just relabeled it put the building name on it and put in red mail box. She received it and no one got charged more postage.

[whipstick12]

Yep,I thought of that option after I left my last post,if the item will fit ,just readdress and pop into a street box.

Another aside to addresses to keep an eye on,more than once in the past I have had buyers with a completely different address on the ebay order details page to the one on their Paypal a/c ,so I cross check as many as I can.

[*new2vintage]

If a buyer hasn't updated their address they should pay for all postage costs. Australia Post don't allow for things to be posted when postage hasn't been paid for and a pre paid bag can't be posted more than once. When you receive a Paypal payment the buyer's Paypal registered address is the one you need to send the item to.

[*sparklz*]

As the buyer gave you the wrong details then tell them you will repost when they pay the postage to send it back to them.

If they paid with paypal then you should post to the address on the payment received notice.

Then advise them to change their details on record with ebay and paypal if not done all ready.

[shahmink]

If the buyer went to the trouble typing the "note to seller"with the new address, why not just change the registered address? Takes only a few seconds.

After saying that though, in this case, the onus is on the seller to pay for re-posting if you don't get away with re-addressing the prepaid satchel.

Good luck.

[*new2vintage]

Hi everyone I'm wanting to know whose responsibility it is:    I've posted an item to the address the buyer had logged into Ebay under view order details which gets emailed to you when you've sold an item  Then I've gone to contact buyer to send a message to let them know it's posted & noticed a little note to sender telling me that they've changed address (same suburb).  I straight away send an email telling them I've already sent it and they need to intercept it at P.O.  I've just received the  parcel by return post & for me to resend it will cost me. Who's responsibility is this?   

It is definately the buyer's responsibility. You should not lose money because your buyer has failed to update their address. Never use a pre paid satchel twice - you can be billed for postage and the buyer might not receive it.

[lyndal1838]

Notes to sellers mean nothing in the event of a dispute.

If a buyer pays with paypal then you must send to the address on the notification in order to have Seller Protection.

If it is bank deposit then you can send to any address that the buyer requests as there is no seller protection or buyer protection anyway.

[putney32]

yep, lyndal is right, the ONLY address acceptable for paypal seller protection is the one in the paypal notification of payment received.  any other address is irrelevant