Ebay timing out when retracting a bid

[dougrutherford]

Hi there

I am unable to retract a bid as a buyer. The seller has agreed to the retraction and asked that I click the retract button. I have used the web and mobile interface to try to do this, but it times out for both (has been doing this all day - on mobile internet and wifi). Grateful for help to resolve this. Order 284822796353.

[twyngwyn]

If you have an order number, then you have already won the auction, so you cannot retract.....just get the seller to cancel the sale