Can't close return request or send Ebay a message Item returned and received by seller

[jau7406]

Tried everything and can not close return request. There are no suitable drop down menus anywhere. I am using  desktop. The seller is getting agitated and wants to send my replacement but needs me to close the return request. I can't even find anywhere to contact Ebay . I am taken to purchases where it says my item has been returned. Help please

[padi*0409]

There is nothing stopping the seller sending a replacement of the item. If you close the dispute you CANNOT reopen it. Be wary, that's a common tactic by sellers to get disputes closed.

To be honest, you would be better getting a refund and then buying from another seller if your seller is a high-volume one with less than 99.5% feedback.

Edit to add. Things like phones are best bought from B&M stores where you will get a real warranty.