Confirm and pay button not working

[iserlohne62]

The button which says confirm and pay isn't working. Stays grey . Cant process payment for goods . No email or notice from eBay there's issue. No card issue just the button isn't working via app or internet . Anyone ?!eBay not helping the ai doesn't understand the question. 

[hudd-90]

My help pages is different to your page

[shoppingbag*]

This may help.

[ham_man66]

I have the same problem. Contacted a real person at Ebay via the AI. Ask to speak to a real person and they will transfer you to an agent. No resolution yet.....

[ham_man66 · Accepted solution]

Tried multiple options including those detailed in your note but no luck. The wifes account is the same. No one can pay for anything at the moment. I hope they fix it soon. 

[lezned-toycollector]

No issues at all here. I've bought multiple items over the past few days using PayPal without any issues. 

I thought I'd try using Visa, and that's just now gone through fine as well.

Edit: Just a thought... do you have a debit/credit card saved for your purchases? If you don't, that could be creating the issue. Mine is saved and the payment button has a closed padlock icon

[iserlohne62]

Yes I've stored card. Been buying and selling for couple years. It's still not working 😞 no answer from eBay tech

 either. 

[iserlohne62]

Thank You ! Not just me then lol. You can go to eBay via internet and log in but not ebayau just ebay.com . It works for me going via usa . Australia is clearly down . Hope they fix it soon . Tis a pain 🤣

[lezned-toycollector]

Having a Parcel Collect or Parcel Locker address as "Primary" will also cause the payment button to be greyed out. 

The work around for Parcel Collect is to set a different address as "Primary", then edit the saved Parcel Collect address to remove the space between the two blocks of 5 digits.

After the edit, it can then be set as "Primary" again, and the payment button will become active. 

[iserlohne62]

Thank you ! Tech hasn't replied to me I guess they're inundated with same issue complaint. 

[iserlohne62]

Used browser logged in ebayau. Same issue . Logged in ebay not au and it works . Clearly Aussie issue. Can purchase but via USA ebay . Thanks for the reply and help 🙏🏼