Confused About eBay Verification PIN Request, Is This Legit?

[anasshig-0]

Hey everyone, I know this might sound a bit paranoid, but in today’s world I’m very cautious about scams and how easily they can happen. I recently had an issue with an order and needed to contact eBay customer support. The first agent said the case needed to be handed off to a specialized team, and that I’d be connected shortly.

I was then connected to another agent who said:

“I will require a verification PIN number which I have sent to your registered number. This helps us confirm your contact information to maintain the security of your account and our site. It also enables us to take step-in over the claim/file the claim for you.”

This immediately raised a red flag. The PIN text I received didn’t include the usual warning like “do not share this code with anyone,” and, importantly, I’ve read that legitimate eBay support never asks you to read or send your verification code to anyone — doing so would give another person access to your account.

For context, I have also received other messages from eBay (same number) with the usual format:

“Your security code is ___. Do not share this code with anyone.”

So I’m just feeling confused and uncertain — was this a legitimate process that I’m misunderstanding, or was this agent acting incorrectly (or worse)? Any insight would be really appreciated.

[*casey*]

It's good to be cautious.....   but   eBay do usually send a  one time PIN / Security code , in cases like yours, to verify your account

" I recently had an issue with an order and needed to contact eBay customer support" 

Did  you manage to get a  good outcome for your issue ? 

As very often  problems can be solved without contacting eBay customer support  at all.

[sandypebbles]

Very very glad that you came to ask

You would be amazed at how many people happily go along with anything (including widely known scammers that there are warnings about everywhere) because they think 'they wouldn't scam me'  or 'but the scammer said they were eBay'

[anasshig-0]

My issue with the item is still pending, but Im 99% sure it'll be resolved in a few days.
It felt odd because I got in contact with another agent after resetting all my passwords, and he immediately let me know that I'd have to wait for a process in eBay to fully update...and that a specialised team handoff wasn't required.

If it is a process that is standard for eBay support agents, then that's all good! I'd rather be safe than sorry. 

[sandypebbles]

Is it about the seller you purchased from who is now no longer registered?

[anasshig-0]

Yes, it was related to that, and I've gotten mixed responses from different agents (Especially the one who I was handed off to, saying there was nothing they could do and I should contact the seller again)  who is now no longer registered and won't message back....that being said though, I've been told by another agent that by today or tomorrow I should be getting an update so all good on that front! 

[anasshig-0]

100%, especially with how much more volatile it's gotten in the last couple of years,,,I'd rather be safe than sorry  😅

[*casey*]

"It felt odd because I got in contact with another agent after resetting all my passwords"

What is the reason you've had to change all your passwords ?

"Yes, it was related to that, and I've gotten mixed responses from different agents (Especially the one who I was handed off to, saying there was nothing they could do and I should contact the seller again)  who is now no longer registered and won't message back"

If you haven't received your item ,    it's past the last estimated delivery date ,

and the item's been removed from your purchase history page,  eBay should have opened an 'item not received' dispute for you manually.

Then after 3 days  you can ask eBay to step in .

Or have you been given a tracking number  that shows as delivered but not to you - a fake tracking scam ?

 eBay can also open a dispute for you manually if you've received something not as described .

And again, you can ask eBay to step in after 3 days.

What exactly has happened ?

[anasshig-0]

I reset the passwords because my paranoia got the best of me, and again, I wasn't sure about giving someone my PIN when I initially thought that wasn't standard procedure. 

Long story short with this item: The seller let me know that it got lost in delivery, and that I'd have to put in a cancellation request...shortly after I put in the cancellation request, they became a non-registered account and would not contact me or respond. Its been over 3 days and nothing has updated yet, but I was told by the last agent I was in contact with that it may take another day or so...so now I'm waiting for that. 

All this I'm okay with, my main concern was the pin code issue...I also really don't want to be waiting a month to get my money back and processed, but if that's what's going to happen then not much I can do haha. Thanks for your help, though!

[*casey*]

You need to keep on top of this.

The seller lied  and eBay are waiting for the 3 day cancellation   closure , even though the seller is NARU ?     - useless

After it's closed ,  contact eBay immediately. 

They should refund you without doing anything because the seller is NARU 

but they may open an item not received dispute , where you can ask eBay to step in  after 3 days and you'll be refunded.

You can also contact eBay Help at the top of the page and when you get to the automated assistant, ask to speak to a supervisor