Customer non-service

[bluedm2005]

I am writing this post because I have become totally frustrated with the non-service that eBay provides. I have been a member for some years but I now feel like eBay is doing everything possible to frustrate me.

I have received numerous emails advising me that my account is on hold and that I need to update my details, which I have done numerous times. I finally tried to get them to call me (because you can't call them) but I received two emails saying: 

'We tried to contact you, but weren't able to reach you at the phone number on file, because either:

• The call was not answered.
• The call reached a voicemail.
• The call reached a busy signal.
• The number called was wrong or disconnected.'

Interestingly, I was sitting next to the phone the whole time and no attempted call has been recorded.

eBay is withholding a payment from me from last October because I supposedly haven't complied with their requests, which is absolute rubbish. 

This is the worst possible service a business can provide. I think my next move will be to go to the Victorian Civil and Administrative Tribunal. If anybody has found a way to circumvent the eBay non-service, please let me know.

[imastawka]

Have you checked that all details they have on file are true and correct?

Your bank account has to be in the exact same name as your ebay account

[jellybirddesigns]

Definitely double check everything is correct to the "nth" degree as per what @stawks says. You cannot have a business name on your bank account if you're signed up in your personal name etc.

I had an issue initially too - the name that I registered with on Ebay in 2003 was just a shortened version of my first name - think "Jo", instead of "Joanne", for example.

My initial sign up was on hold and it took me a few days to work out that it was because of my registered name. Once I corrected that, and resubmitted it was approved fairly quickly.

[papermoon.lady]

As you have been a member for over 16 years, could it be that you changed your phone number and didn't update it in your account settings? Try Account Settings - Personal Information and see if your info is up-to-date.