Difficulty logging in

[kbold54]

Today "top sites" on Firefox opening page toook me to ebay login that was different.

No automatic password came up. Other displayed options did not work.

When I was finally able to access ebay (by receiving a text code via phone), I changed my password.

New password did not work when trying to sign in again.

This was repeated, and again I was unable to sign in.

What gives?? Have you modified things??  And ... how do I log in without having to spend 20 minutes trying?

[sandypebbles]

Nope, nobody here has modified things, no eBay staff read here,despite the blurb saying otherwise

No eBay staff, no tech staff

Other than being stuck in a log in loop, or possibly something with Firefox (another member commented here about issues using it the other day, but others did not have the issue)

[robboscoke]

Clear all cookies, history, and cached data. Log out.

Then turn off power for the computer and router and NBN equipment at the wall.

After 5 minutes reboot. Then log on. 

[eburtonlab]

Here are some general recommendations for users having difficulty signing in.

How are you signing in? Using a bookmark? If so, you may need to update it.

If you go to the ebay.com.au page and use the sign-in link it will send you here:

https://signin.ebay.com.au/ws/eBayISAPI.dll?SignIn

Almost all of the sign-in links I have seen send you to the same page, or an alternate page that looks the same:

https://signin.ebay.com.au/ws/eBayISAPI.dll?SignIn2

or possibly this:

https://www.ebay.com.au/signin?sgn=reg&siteid=15&co_partnerId=0&UsingSSL=1&rv4=1&regUrl=https%3A%2F%...

Try each of those links to see if one of these links works better for you if you are having difficulty signing in; if so, bookmark whichever link works best for future use and please follow up to let others know, as many other users are having difficulty signing in recently.

Do not give up immediately if you get a second verification page, in some cases you may need to get through two puzzle sliders or a puzzle plus one or two obfuscated number entries to sign in.

Other things that can interfere with signing in:

Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems are due to using an old browser or obsolete cookies (though not always). Some users are just annoyed by verification; while others actually get stuck in a loop that just keeps presenting new sign-in pages or new verification pages, or just will not let them sign in at all.

Make sure you are allowing the sign-in page to load completely before attempting to sign in -- users have indicated that attempting to sign in before the page has loaded can cause problems.

Make sure your browser is set to accept cookies. Try another browser or another device, or a private or incognito browser session. If you delete your cookies, you will likely have to sign in and go through strict verification again, but if you have problems with a blocked or corrupt cookie, manually deleting your eBay cookies can help. Some browsers seem to require more verification than others; try signing in and out more than once to see if it requires verification the second time around.

Make sure your browser has javascript enabled:

https://www.whatismybrowser.com/detect/is-javascript-enabled

VPNs can also cause sign-in issues, so try disabling yours if you use one and are encountering problems.

If you get a verification slider puzzle that has no background, there are three options below the slider -- close the pop-up, reload the pop-up, or try an alternative audio version that requires entering numbers that are read aloud.

If you are able to sign in, to stay signed in there is a "keep me signed in" checkbox on the sign-in page, but there is another checkbox in your account site preferences -- it might be worth checking that setting, or unchecking, saving, rechecking and saving again. That is, if you want to stay signed in and avoid having to go through verification.

If you have successfully signed in using Google or Facebook before, try that again -- the sign in process using those may have different dependencies and may work better for you. But if you have not signed in using those before make sure you do not accidentally create a new eBay account when you attempt to sign in.

If you get really stuck, try signing in to ebay.ca or ebay.co.uk or using the eBay app on your phone -- that may allow you to do most non-listing or non-selling related activities.