Need to contact buyer

[joolstacho]

9 moths ago I sold a guitar. The buyer paid and I got the money. But now after all this time the buyer wants to pick it up. (originally he didn't know if he'd pick it up or receive by post). I tried repeatedly to get in touch with him so that I could give him my address or phone number or get his address for postage but he didn't reply. Why won't ebay let us communicate? And I've spent hours going 'round in circles trying to get ebay help... But it's impossible. What do I do now? The buyer paid. Ebay got their nice big cut, I got paid, but the buyer can't get the guitar!

[twyngwyn]

where is the guitar?

[domino-710]

Not sure what the problem is - the buyer has obviously contacted you regarding pickup.

Why can you not reply with an address etc.

[joolstacho]

I have it (I'm the seller). Poor buyer has paid, but I can't get the guitar to him.

[joolstacho]

No, when I send my contact details ebay won't send the message.

[twyngwyn]

Yes, because transaction is too old.....do you not have buyer's phone number/email in original transaction?

[joolstacho]

No. no phone numbers exchanged originally. I think the buyer must have had some medical (or similar) episode, which might explain his non communication. Original transaction was during October 2023.

He has now asked to pick up, but I can't give him my contact details because ebay messaging won't send the message.

[sugar249]

you can dodgy up your phone number in some weird way.   using numbers digits and codes.   A bit dodgy but it does work.  Use ASCII code or pigpen.  But I didnt suggest that.

It wont let you send because it now thinks you are trying to deal outside of Ebay

[twyngwyn]

when you contacted eBay, did you ask to speak to a supervisor?

[davewil1964]

eBay only allow access to sales for 90 days.

All I can suggest is to set up a listing for something, let the buyer know the item number, which you can do through eBay messaging, get them to 'buy' it, organise pick up of the guitar as you will now have their contact details, then cancel using 'buyer requested' which will get your fees back.

Win-win.