Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

How do I complain about short supplied goods not fit purpose or description and unmerchantable.

Give me access to a complaint for goods not fitting description, not fit for purpose, and short supplied. I only used this complaint mechanism because I could not see another that fitted.Also, you obviously did not read all the emails or you would ha...

User avatar by Not applicable
  • 949 Views
  • 14 replies
  • 0 Helpful

Keep getting "Something went wrong. Please try again later. You can also get more info searching..."

I keep getting below messages when trying to contact ebay.com.au via chat :~~~~~~~~~~~~~~~~~~"Sorry, I'm having trouble connecting you with an agent. Please try again later."OR"Something went wrong. Please try again later. You can also get more info ...

User avatar by Community Member
  • 648 Views
  • 6 replies
  • 1 Helpful

Ebay keeps asking me to verify information

I've tried to send ebay verification of my photo ID several times, each time they ask me to do it again, disregarding the last. I've also tried using photos from my passport. How do I fix this?

User avatar by Community Member
  • 390 Views
  • 1 replies
  • 0 Helpful

setting-up 2FA on the eBay app never verifies

In the app, I:- go to "2-Step Verification"- select "eBay app" and press "Set up"- choose "Text" and press "Text me"- I receive the code by SMS and enter it in- it just shows "Verifying" with the coloured line scrolling across the screen forever unti...

User avatar by Community Member
  • 440 Views
  • 2 replies
  • 0 Helpful

Turn off promotional DMs

My eBay inbox is full of direct messages from eBay offering discount promotions with titles like “Hurry last chance! Save up to $200 today”. I have notifications turned off for this stuff but it doesn’t seem to apply to DMs. So annoying! Please help....

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Search Issues

If I do a search eg "Mens Socks", it only displays 160 results (default is Price + Postage Lowest). If I change to Price + Postage Highest, there is 270,000+ results. The same happens for Price Lowest, 160, and Price Highest, 260,000+. There is no HE...

User avatar by Community Member
  • 1137 Views
  • 16 replies
  • 0 Helpful

Sales

Having trouble listing mobile home for sale is there any problems on the site

User avatar by Community Member
  • 367 Views
  • 3 replies
  • 0 Helpful

2-step verification using text

I am unable to set up 2-step verification using text? I keep getting the prompt, "We ran into a problem. Please try again later". I've been trying for days. I don't want to use Google or FB and share my data with them!

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User avatar by Community Member
  • 336 Views
  • 3 replies
  • 0 Helpful

Is afterpay no longer an option

Hey there Just wondering if anyone is having problems with checking out with afterpay? Having a read of past posts, this isn't the first time the payment option had dropped off but wanted to know if everyone was having the same issue

Checkout problem

HI Hi, I am in Australia and have 2 items in my cart. I did a Google search and was directed to the ebay Canada site. I purchased 2 items and went to pay but only the two Aust site items appeared. OK so I paid them, closed ebay and reopend it. Now sh...

User avatar by Community Member
  • 786 Views
  • 8 replies
  • 0 Helpful

Afterpay

Is it only me or has everyone have the same issue Afterpay has disappeared from all of eBay wanted to make a purchase but Afterpay is not available across all of eBay guess I won’t purchase through eBay

User avatar by Community Member
  • 709 Views
  • 9 replies
  • 1 Helpful

Afterpay

Is there a problem with paying with afterpay the payment option is greyed out

User avatar by Community Member
  • 507 Views
  • 6 replies
  • 0 Helpful

Resolved! I'm not able to send invoices or answer messages

I've been trying to send invoices to my buyers this morning and each time it comes as 'try again later'.The same happens when I've been trying to answer questions - shows 'error' and page can't be found. Never happened before - is it just my site or ...

User avatar by Community Member
  • 299 Views
  • 4 replies
  • 0 Helpful

EBay trouble shooting

Hi I can’t print out my label to post parcel and post office can’t print it out or scan QR code so not sure what to do to send parcel as post office couldn’t help me ?

User avatar by Community Member
  • 231 Views
  • 1 replies
  • 0 Helpful