Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Paid for ebay plus but its not working

Hello everyone, I recently got ebay plus just so I could get some free postage on an item. I have used ebay plus many times without a problem in the past.It worked for the item I bought, but then the item defaulted to 'local pickup' a few days after ...

User avatar by Community Member
  • 870 Views
  • 4 replies
  • 0 Helpful

Associated wrong tracking number

I had several listings at once and posted them off in the one day. I incorrectly typed in a tracking number for one parcel, saved, realised my error, and changed it with the minute. When I attempted to add that number to the correct parcel for tracki...

duplicate and triple listing of items when searching a seller

There seems to be an issue with seller listings. I search various sellers site for postcards. Always there are items which come up more than once in the same search. It has been happening for some months and happens on nearly every site where there a...

User avatar by Community Member
  • 587 Views
  • 3 replies
  • 0 Helpful

Seller is currently away - for all items I add to cart?

Have a strange issue this morning, for everything I try to add my to my cart, I get the message "An item you selected wasn't added to your cart because the seller is on holiday. If you wish to purchase this item, please contact the seller and ask to ...

User avatar by Community Member
  • 1530 Views
  • 8 replies
  • 2 Helpful

Resolved! Constantly having to Sign in to EBay and then asked to Verify via Captcha or similar.

Hi.Over the last few days everytime I close the browser on Ebay - I have to Sign in again and again .... I am then asked to VERIFY myself via Captcha or similar.Up until this started a few days ago, everything was fine - and I was able to access Ebay...

How do I complain about short supplied goods not fit purpose or description and unmerchantable.

Give me access to a complaint for goods not fitting description, not fit for purpose, and short supplied. I only used this complaint mechanism because I could not see another that fitted.Also, you obviously did not read all the emails or you would ha...

User avatar by Not applicable
  • 968 Views
  • 14 replies
  • 0 Helpful

Keep getting "Something went wrong. Please try again later. You can also get more info searching..."

I keep getting below messages when trying to contact ebay.com.au via chat :~~~~~~~~~~~~~~~~~~"Sorry, I'm having trouble connecting you with an agent. Please try again later."OR"Something went wrong. Please try again later. You can also get more info ...

User avatar by Community Member
  • 675 Views
  • 6 replies
  • 1 Helpful

Ebay keeps asking me to verify information

I've tried to send ebay verification of my photo ID several times, each time they ask me to do it again, disregarding the last. I've also tried using photos from my passport. How do I fix this?

User avatar by Community Member
  • 399 Views
  • 1 replies
  • 0 Helpful

setting-up 2FA on the eBay app never verifies

In the app, I:- go to "2-Step Verification"- select "eBay app" and press "Set up"- choose "Text" and press "Text me"- I receive the code by SMS and enter it in- it just shows "Verifying" with the coloured line scrolling across the screen forever unti...

User avatar by Community Member
  • 485 Views
  • 2 replies
  • 0 Helpful

Turn off promotional DMs

My eBay inbox is full of direct messages from eBay offering discount promotions with titles like “Hurry last chance! Save up to $200 today”. I have notifications turned off for this stuff but it doesn’t seem to apply to DMs. So annoying! Please help....

IMG_4688.png IMG_4689.png

Search Issues

If I do a search eg "Mens Socks", it only displays 160 results (default is Price + Postage Lowest). If I change to Price + Postage Highest, there is 270,000+ results. The same happens for Price Lowest, 160, and Price Highest, 260,000+. There is no HE...

User avatar by Community Member
  • 1187 Views
  • 16 replies
  • 0 Helpful

Sales

Having trouble listing mobile home for sale is there any problems on the site

User avatar by Community Member
  • 389 Views
  • 3 replies
  • 0 Helpful

2-step verification using text

I am unable to set up 2-step verification using text? I keep getting the prompt, "We ran into a problem. Please try again later". I've been trying for days. I don't want to use Google or FB and share my data with them!

joman158_0-1699660100401.png
User avatar by Community Member
  • 358 Views
  • 3 replies
  • 0 Helpful

Is afterpay no longer an option

Hey there Just wondering if anyone is having problems with checking out with afterpay? Having a read of past posts, this isn't the first time the payment option had dropped off but wanted to know if everyone was having the same issue