Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

setting-up 2FA on the eBay app never verifies

In the app, I:- go to "2-Step Verification"- select "eBay app" and press "Set up"- choose "Text" and press "Text me"- I receive the code by SMS and enter it in- it just shows "Verifying" with the coloured line scrolling across the screen forever unti...

User avatar by Community Member
  • 509 Views
  • 2 replies
  • 0 Helpful

Turn off promotional DMs

My eBay inbox is full of direct messages from eBay offering discount promotions with titles like “Hurry last chance! Save up to $200 today”. I have notifications turned off for this stuff but it doesn’t seem to apply to DMs. So annoying! Please help....

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Search Issues

If I do a search eg "Mens Socks", it only displays 160 results (default is Price + Postage Lowest). If I change to Price + Postage Highest, there is 270,000+ results. The same happens for Price Lowest, 160, and Price Highest, 260,000+. There is no HE...

User avatar by Community Member
  • 1244 Views
  • 16 replies
  • 0 Helpful

Sales

Having trouble listing mobile home for sale is there any problems on the site

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  • 406 Views
  • 3 replies
  • 0 Helpful

2-step verification using text

I am unable to set up 2-step verification using text? I keep getting the prompt, "We ran into a problem. Please try again later". I've been trying for days. I don't want to use Google or FB and share my data with them!

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User avatar by Community Member
  • 374 Views
  • 3 replies
  • 0 Helpful

Is afterpay no longer an option

Hey there Just wondering if anyone is having problems with checking out with afterpay? Having a read of past posts, this isn't the first time the payment option had dropped off but wanted to know if everyone was having the same issue

Checkout problem

HI Hi, I am in Australia and have 2 items in my cart. I did a Google search and was directed to the ebay Canada site. I purchased 2 items and went to pay but only the two Aust site items appeared. OK so I paid them, closed ebay and reopend it. Now sh...

User avatar by Community Member
  • 838 Views
  • 8 replies
  • 0 Helpful

Afterpay

Is it only me or has everyone have the same issue Afterpay has disappeared from all of eBay wanted to make a purchase but Afterpay is not available across all of eBay guess I won’t purchase through eBay

User avatar by Community Member
  • 790 Views
  • 9 replies
  • 1 Helpful

Afterpay

Is there a problem with paying with afterpay the payment option is greyed out

User avatar by Community Member
  • 537 Views
  • 6 replies
  • 0 Helpful

Resolved! I'm not able to send invoices or answer messages

I've been trying to send invoices to my buyers this morning and each time it comes as 'try again later'.The same happens when I've been trying to answer questions - shows 'error' and page can't be found. Never happened before - is it just my site or ...

User avatar by Community Member
  • 314 Views
  • 4 replies
  • 0 Helpful

EBay trouble shooting

Hi I can’t print out my label to post parcel and post office can’t print it out or scan QR code so not sure what to do to send parcel as post office couldn’t help me ?

User avatar by Community Member
  • 239 Views
  • 1 replies
  • 0 Helpful

Australia Post linked account not uploading tracking numbers

Only since 3 days ago, the the tracking numbers have stopped automatically loading from my linked Australia Postage account. They buyer details still download into the Australia Post portal so I can create labels, but the tracking number won't automa...

Resolved! Current purchases problem

My current outstanding purchases are now joined by ALL my purchases (pages of them), I still have "hide purchases" but can no longer only show my current purchases.Please look into this glitch

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  • 791 Views
  • 6 replies
  • 0 Helpful