No record of my purchase on ebay

[levsmit_97]

Hi,

I recently brought an item and there is no purchase history on my Ebay account, nor the sellers side. Not sure what to do, as I have the evidence of proof of purchase with bank account and the sellers recent purchases. How do I contact and converse with a real person? TIA

[janeababe]

The OP doesn’t make any sense.

To me, sounds like an off-eBay purchase via bank deposit. 

Live chat won’t make a scrap of difference…… I doubt this is a secure purchase transaction.  

[papermoon.lady]

 Yes, either that or the OP bought the item as a guest. It would not be the first time that that happens. When not signed in to eBay and signed in to Gmail for example, I am also often invited to buy as a guest... Maybe there should be a way to make people understand that if they do have an eBay account, they should use it...

[papermoon.lady]

I was thinking that the OP's post could make more sense if they bought the item using a guest account. First they say that the seller does not have a record of their purchase (under their ID), then they say that what they bought is in the seller's recently sold items (because they bought the item using a guest account?).

Does this make more sense?

I don't know, and we will probably never know if the OP does not come back. 😞

[levsmit_97]

Thank you all for your help, issue solved. My error.