Hi, I still haven't received my refund of $6500 back into my account, due to eBay having technical problem with the account, when I had made the transaction on 03/06/2020, I had received an email from Karen Brading who is the Financial department manager of eBay , stating that they will refund my money and it was going take 3-5 business days for me to receive, Now it has gone way pass 5 days and I still have no money. I have tried contacting eBay in regards to where is my money. Can someone please help me!!
@de.am_74 wrote: Hi, I still haven't received my refund of $6500 back into my account, due to eBay having technical problem with the account, when I had made the transaction on 03/06/2020, I had received an email from Karen Brading who is the Financial department manager of eBay , stating that they will refund my money and it was going take 3-5 business days for me to receive, Now it has gone way pass 5 days and I still have no money. I have tried contacting eBay in regards to where is my money. Can someone please help me!!
You have been SCAMMED if you believe this.
Ebay does not handle any money and they will not transfer any funds to your bank account.
As you have made your post in a thread with the subject heading "No vehicle", am I correct in saying that your transaction is to do with a vehicle?
eBay do not handle payments for vehicles.
Financial department managers do not email eBay members talking about refunds and so on.
I venture to suggest that there is no Karen Brading.
This has all the hallmarks of a scam. Have you paid someone by bank transfer? For a car that was listed on eBay and which you haven't seen in person? And then changed your mind or been told there's a problem? SCAM.
Unfortunately, bank transfers are not a protected form of payment on eBay. eBay's Money Back Guarantee doesn't apply to bank transfers or cash or wire transfers.
Also unfortunately, vehicles and heavy machinery are not covered under eBay's MBG.
Vehicles are listed on eBay under its Motors policy. It's different to most other forms of listing on eBay. You can certainly bid on a vehicle, and then be contacted by the seller to arrange the details... but buying a vehicle on eBay is fraught with difficulties. You don't have any eBay protection at all.
You should try to contact your bank; I don't really hold out any hope that you can recoup your money if you paid by bank transfer on the 3rd of this month, but it would be self-defeating not to at least try. You should report this to the police; give them all of the "seller's" contact details, and include the BSB and account number into which you paid. (All of this is presupposing that this is indeed what happened - that you paid by bank transfer for a vehicle and haven't received either a refund or the vehicle.)
You can and should contact eBay, but all eBay Customer Service is down (and has been for a while, due to COVID-19 restrictions) except for eBay chat. To get to eBay chat, go to the bottom of the Help page (https://www.ebay.com.au/help/home😞
🗪 Chat with us
We're available from 8am to 8pm AET
Monday to Friday, and 9am to 7pm AET
Saturday and Sunday
To be blunt, telling eBay about what's happened isn't going to get you much satisfaction, but you should at least report what's happened.
You should definitely contact the police. You can do this by going to your local police station armed with all of the information.
You should also very definitely report this to what used to be called Australian Cybercrime Online Reporting Network (ACORN), but is now ReportCyber (under ACSC, Australian Cyber Security Centre). It's part of the Australian Signals Directorate, which is led by the Director-General who is responsible to the Minister of Defence. All cybercrime, whether it's small or large, personal or corporate, should be reported to ACSC.
❝The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. Our role is to help make Australia the safest place to connect online.
We monitor cyber threats across the globe 24 hours a day, seven days a week, so we can alert Australians early on what to do.
We provide advice and information about how to protect yourself and your business online. When there is a cyber security incident, we provide clear and timely advice to individuals, small to medium business, big business and critical infrastructure operators.
We work with our business, government and academic partners and experts in Australia and overseas to investigate and develop solutions to cyber security threats.
We have a national footprint of Joint Cyber Security Centres where we collaborate with nearly 200 industry, government and academic partners on current cyber security issues. We also work with law enforcement authorities to fight cybercrime.
We are part of the Australian Signals Directorate (ASD), which has a long history of cyber security excellence.❞
⦿ A personal cyber issue that has happened to you or someone you know
and then you'd select:
⦿ Someone has requested money or deceived you into buying products or services online or to donate to a charity
then, under ❝Was the victim a resident of Australia or visiting Australia at the time the issue occurred?❞
⦿ Yes
and then ...
... continue as relevant by following the prompts.
OR - to shortcut all of this and go straight to the page where you report that you were the victim of an online shopping fraud, this is the direct link.
Call your bank and tell them I'm sure they can take the money back. Good luck!
Nope, not if it was a bank transfer, a chargeback would only apply if it was paid by credit card, and it's very unlikely that the seller would have had Merchant Banking Facilities (EFTPOS)...................
I was just about to buy a car off Facebook, but the emails were signed by a Karen Brading , I smelt a RAT as her story didn’t add up , so I pulled out !! Report to police!
