Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

How do you contact an online chat agent from EBay?

Is it still possible to have an online chat with an agent? I cannot upload images for a return request. Help only seems to re-direct me to how to do a return request. Duh -- I know that. Getting online help via chat used to be easy. Not any more. I g...

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Cant eidt shipping prices - box is blank

Just trying to add extra shipping variations for customers as christmas is coming up and want to offer express .but when i click on eidt postage costs for this item only, the pop up area is blank and cant go to view either, that is blank , thanks for...

startup goes to US sites

When I start up my Ebay lately it loads into the U.S. sites by default and I have to re-select it to the Australian site...... Has anyone else experienced this problem, and has anyone got a fix for this as I can'not find any way to fix this in settin...

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EBay Payments stopped 25 September 2021

My ebay payments stopped 25/09/2021. I am a 9 year top rated ebay seller and have discussed this problem with chat agents 6 times up until 11/10/2021. The agent answers are vague and they keep referring to a global technical issue but they won't tell...

FILEX and Report Hub

Hi I would like to know how to update my active listings OriginalRrpPrice as I once was able to via File Exchange. Report hub has replaced File Exchange and there is no way to do this as far as I can see. We use this method to have a strike-through l...

Can't log in to eBay using mobile App

Just recently I found out that I cannot log in to the eBay mobile App (for Android) as I get the following message: "You have exceeded the daily limit so access for this individual function will be denied for the rest of the day. Please try later". W...

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  • 509 Views
  • 5 replies
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Can't change primary address

I get stuck in a sign in loop when trying to change my registration address on my account. I'm able to change all other addresses, but when I click on 'Change' for my main contact information it takes me to a sign in page and when I sign in, it just ...

Watch lists messed up!

Just jumped on my ebay to check my watchlists......half the stuff has been jammed into 3 separate "everything else" lists making it very hard to find the items that I was checking. All this has happened since they messed about with the categories. Wh...

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Finder ebay buyer contact details

Hi , Does anyone know how I can find contact details for an ebay member. Buyer has paid me for an item pre covid lockdown and was not able to collect the items now I have been told that as the transaction was greater than 90days ago I can no longer s...

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  • 3 replies
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Incorrect categories

What’s happened to the categories today/tonight - especially pottery & porcelain. Everything is listed in the incorrect categories. Is there yet another glitch?

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  • 4 replies
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Wrong items on search results?

Hi, not sure if this is in the correct board, but when I search for Barbie all that comes up when I filter it to 'Australia only' are pokemon cards? Any reason why this is happening? All answers appreciated, thanks

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Search catagories missing

None of my saved book marks work in model trains as HO scale is no longer a category you can sort listings into. Once it was Toys and Hobbies, model trains, and then the scale you model, now, you get everything. No longer can you control how many lis...

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