Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Massive drop in sales past 3 days Report from customer Checkout not working

Has anyone else had technical issues with Ebay past 3 days? Our sales have plummeted and today a customer has reported he has tried to purchase an item and the checkout wont let him pay. He has tried different payment methods and each comes up with a...

User avatar by Community Member
  • 439 Views
  • 6 replies
  • 1 Helpful

$30 off voucher not loading t&c's

ebay says I have a voucher to get $30 off but when i try to read the Terms and Conditions, it wont load.I've tried putting the code in on a purchase over $100, ...didn't work.I've tried loading it from the phone app but vouchers dont even come up on ...

payment errors

I received quite a lot of buyers' message saying that they couldn't process the payment when they tried to place the order. How can we fix this problem as a seller? We didn't receive any sale record on our end. It seems something wrong with ebay paym...

Markdown Manager just won't apply to my listings

I've been trying to sort this for months. I am trying to apply a multi purchase discount however it just does not show on my listings. So many calls to Ebay with the promise of a team member getting back to me within 24 hours ( every call) but to dat...

Why is the request total function not working.

I have tried with three sellers in the past week to buy multiple items using the cart and request total, each time an error message comes up. One seller said it might be a qlitch. But all said they allow multiple buys and combined postage so why the ...

User avatar by Community Member
  • 800 Views
  • 3 replies
  • 0 Helpful

paypal appears frozen

EbayYour communication between yourself and paypoal is not working correctlyCan NOT pay for items via paypal as the site appears frozen

User avatar by Community Member
  • 343 Views
  • 5 replies
  • 0 Helpful

Good til cancelled not renewing

From around 13:00hrs today my 'Good til cancelled' listings are not renewing. I have reported this to ebay and it is a known glitch affecting some members. It took a while to get through to the right person who provided accurate information. Apparent...

User avatar by Community Member
  • 324 Views
  • 5 replies
  • 0 Helpful

New activity not yet invoiced

Is anyone else having issues with New activity not yet invoiced today. Yesterday, it was <$50 now it is 4 figures. I know I didn't sell this much product overnight - it appears there is an issue with Credit, payments and refunds applied to latest inv...

User avatar by Not applicable
  • 310 Views
  • 4 replies
  • 0 Helpful

printing out messages between buyer & seller

OK. I am having trouble with a seller and I want to be able to print out the messages between the seller and myself. There are about 5 messages each but when I go to print out the messages I only get some of the messages. I have tried 'selecting' the...

User avatar by Community Member
  • 1169 Views
  • 9 replies
  • 0 Helpful