"confirm return button greyed out. I Cant submit a refund request

[gemmababe2001]

"confirm return" is greyed out 

Is there a technical issue with returns on ebay, or some other reason this is happening?

I have more than one defective item  bought from different sellers. 

Yesterday I could place a return for  one item. But when I went back to start a second return for another item I cant get past the bit in the photo because the confirm return button is greyed out 

I use laptop computers. (I cannot use any other devices)

I have tried browsers google chrome and  mozilla firefox

I have tried using both of my laptops ( windows 7 and a windows 11 )

[sandypebbles]

Please do email the CEO, I am sure you will an instant reply

Do tell how you intend to ‘get him to make one of his assistants do something’

Posting threats and other nonsense will not get anything to happen

ebay do not read here, nor care about foot stomping if they did

[davewil1964]

Today is Friday, maintenance day, even in the UK.

Maybe post on the UK boards instead of the AUSTRALIAN boards. I doubt you will get an answer, unless eBay UK has people manning the boards. They certainly have no presence here.