What operating system type and version number are you using, and which eBay app version number?
Make sure you have the latest version of the eBay app for your operating system.
See here (US links):
https://community.ebay.com/t5/Android-App/Android-app-not-supported-on-older-systems/td-p/30652449/j...
https://community.ebay.com/t5/iOS-App/iOS-app-upgrade-older-versions-no-longer-supported/td-p/307080...
If you have the latest eBay app version, in some cases uninstalling the eBay app, restarting your device, and then installing the latest eBay app version again may help. The restart in between should ensure a clean install.