Cyclone Alfred is expected to make landfall in Queensland and Northern New South Wales in the coming days, which might affect parcel deliveries and potentially disrupt your business operations. We're here to support you and have implemented seller protections to help during this time.
Seller Protections
These protections apply to parcels in and out of Queensland and Northern New South Wales from 3 March until the cyclone subsides.
To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
- Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
We'll continue to monitor the situation and extend the protections if needed.
Thanks for being a valued eBay seller.
