Extra seller protections thanks to our Parts & Accessories returns update

[au_news_team]

From 20 September 2022, we're adding extra protections for sellers who have included vehicle compatibility information (also known as ‘fitment’) when buyers return items that don't fit their vehicle.

Here’s how it works

If a buyer wants to return an item listed in a Car & Truck parts compatibility enabled category because it doesn't fit their vehicle, you'll have to accept the return, even if you have a no-returns policy. 

However, if you’ve added parts compatibility information to your listing — either by selecting a product from the eBay catalogue or by entering item specifics and specifying compatible vehicles — we'll protect you as follows:

• We'll cover the cost of the eBay return label* and send it to the buyer.
• We'll automatically remove the return from your 'Not as Described' rate in your service metrics.
• We'll automatically remove any negative or neutral feedback from that transaction.

These new protections will apply for items being returned under the ‘Doesn’t Fit my Vehicle’ reason. They will commence for eligible items on 20 September 2022 and be fully effective by October 2022.

Buyers won't be able to report an item doesn't fit their vehicle if:

• The item is not in a Car & Truck parts compatibility enabled category or
• The seller had selected "Universal Fitment" in the Item Specifics section.

Find out how to add fitment information to your listings and more about the update here → 

*If the item isn't eligible for an eBay return label, the seller will be responsible for providing a way for the buyer to return the item. If you have set up the RMA number option in your Return preferences, you can select an eBay label when responding to the return from your Returns dashboard.