Important updates to shipping to Ukraine and Russia

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Due to the troubling events in Ukraine, couriers have suspended delivery services to Russia as well as some areas of Ukraine. They also expect increased shipping times. As a result, we are taking the following actions:

• eBay has extended delivery times for eBay international standard delivery service to Ukraine for purchases made on or after February 28.

There are currently no shipping options for sellers to fulfil sales to Russia and limited shipping options for Ukraine, and buyers in Ukraine and Russia may be unable to purchase items on eBay until stable shipping services resume.

As a seller, if you currently have items in transit to Ukraine or Russia, note that these packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up-to-date information. If your business is impacted, eBay will automatically protect your seller performance, including:

• Your late delivery rate
• “Item not received” cases due to late delivery for Service Metrics
• Defects resulting from transactions you cancelled
• Negative or neutral feedback from these transactions

These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21.

eBay will continue working closely with shipping couriers and government partners to protect buyers and sellers around the world and ensure continued compliance with all applicable sanctions and regulations.

Our thoughts are with those impacted by the crisis in Ukraine.