From yesterday, Monday 11 October, eBay began holding funds for sellers who are Below Standard or rated ‘Very High’ in their Item Not Received Requests in their service metrics.
Note: This applies to transactions where a seller has specified a tracked service in the item listing. Your payments will be released quicker if you upload valid tracking. If you’re using an untracked service to send your item, please ensure you specify this on your listings as tracking holds won’t be applied to these transactions.
Which sellers will be included in payment holds?
- Below Standard sellers; or
- Sellers who have been rated Very High in Item Not Received (INR) requests
Which of the seller’s transactions may have payments held and for how long?
Holds will be assessed on a transaction level. Transactions affected by holds include those:
- Where a tracked service has been selected and valid tracking has been uploaded. Payment holds for these transactions will be released once the first carrier scan is detected.
- Where a tracked service has been selected and no valid tracking has been uploaded. Payment holds for these transactions will be released once the maximum estimated delivery date plus 3 additional days have passed.
Which transactions are excluded from payment holds?
- Items where the buyer selects Local Pick Up
- Items where the buyer selects in store Click & Collect from the retailer
- Items where the shipping service is Australia Post Domestic Regular Letter Untracked
Learn more about payments on hold →
Check your Seller Standard →
Check your service metrics →
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