New restrictions in South Australia and extended restrictions in Victoria: How we're supporting you

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New government restrictions in South Australia and extended government restrictions across Victoria may affect your eBay business. We’re here to support you and keep your eBay business running. 

We're implementing measures for sellers based in or sending items to South Australia from 21 July to 27 July 2021. We’re extending our current measures for sellers based in or sending items to Victoria to also apply until 27 July. These measures include the below:

• We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
• Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates. To be eligible, upload valid tracking before the estimated delivery date.

We’re also extending onsite Estimated Delivery Dates for affected areas to manage buyer expectations and give you more time to fulfil your orders. 

To learn more about how we’re supporting you at this time and see which areas are protected, visit the Seller Centre.