As announced in the recent Seller Update, we’re gradually introducing improvements to the unpaid item flow so you will no longer have to file unpaid item claims against buyers or send payment reminders.
From May 2021, you’ll be able to manually or automatically cancel the order if the buyer has not paid for the item in 4 calendar days. After cancellation, the item may be automatically relisted and applicable fees returned to you.
We’ll proactively send reminders to buyers asking them to pay and if they don’t pay within the timeframe, you can cancel the unpaid order starting on the 5th calendar day.
This change is already available to some sellers. If it's available to you, you'll see the ‘your buyer hasn't paid’ option when cancelling an order in Seller Hub or My eBay Sold. If you can't see this option, don't worry – it'll be available to you in the coming weeks and there is no action required from you.
Read more about the changes on the Seller Centre.
