We received a chargeback claim from PayPal with the reason "purchase not
authorised by card holder". The transaction is for an eBay order placed
2 weeks ago, tracking shows the item is waiting for collection at post
office. How should we respond to P...
Can anyone share some experience in my situation. Basically the buyer
returned an empty box to a tampered address and eBay has decided to full
refund the buyer. The return shipping label was provided by eBay and a
signature was required as the item i...
Can any sellers with the same experience give us some advises on how to
handle this situation? We have a remorse return, however the buyer
claimed the return with the reason "Doesn't match description or
photos", under which eBay's options for us are...
An update: We wasted too much time with the eBay customer service on
Email, every email replied by a different agent repeating the same The
only thing eBay stood on is the system information from Auspost showing
the item is signed and delivered.We ar...
We already talked to eBay, the staff on the phone cannot decide, so it's
escalated to a manager offline. Then someone replied via email repeated
the same decision and reason, disregarding our evidence. We will keep
appealing. In this case, the AusPos...
