User Activity

We received a chargeback claim from PayPal with the reason "purchase not authorised by card holder". The transaction is for an eBay order placed 2 weeks ago, tracking shows the item is waiting for collection at post office. How should we respond to P...
Can anyone share some experience in my situation. Basically the buyer returned an empty box to a tampered address and eBay has decided to full refund the buyer. The return shipping label was provided by eBay and a signature was required as the item i...
Can any sellers with the same experience give us some advises on how to handle this situation? We have a remorse return, however the buyer claimed the return with the reason "Doesn't match description or photos", under which eBay's options for us are...