I'd be fuming too! Ebay should review this, go higher then the CS
operator that follows a script. You have proof that the item was
delivered, plus you have no control what happens from here to there,
especially if its sitting in customs. They should ...
You need to contact Ebay customer support and advise them what has
happened, usually your tracking will show information about the
delivery. Provide the tracking details to Ebay CS, they now have a
record of the transaction/delivery and can check the...