User Activity

was charged $147.46 AUD for parcel to be posted from thailand only to find the postage on the box was only around $37.00 AUD tried to get refund on postage as recomended by Ebay this sell has a couple of Ebay stores he has not supplied refund as yet
how can I can have negative feedback removed from a user who didnt even purchase an item have spoken to ebay and have had no response.