Ugh - I am in a similar situation, I have a buyer who says product is
off. I know its not,my guess is she thought it was another product
altogether. Anyways. I have a return request and am confused. On one bit
it says wait till you get it sent back -...
I was caught out with this, I thought it was on the flat rate $7.15 bags
!! I have since been using the standard postage $7.20 option and yes I
have had some rebates.
Well all good. Auspost called me on monday and said they were going to
cover it all !. Probably due to megiving them an earfull over the phone
to them on Friday??So good result -but it took a bit of a battle.
Well, I had the complete run around from A.P. From telling me it would
be sorted in 5 days and yes they can a cheque to the buyer if thats what
I want to do. Then to be told 10 days and then for them to be telling me
there is nothing that can be done...
Thanks for that.Was just popping on here to try and find out about an
item not delivered ! I posted to a buyer on 1st May and have has a
message to say they have not got it. Post code 2540. The tracking says
lodged and in transit but it has not moved...
