Could someone please clearly detail the steps needed to get ebay to help resolve an issue.

[9onth-51]

I received damaged goods from the seller who agreed that I need not return the damage products and he will send replacements.  This has been going on for 6 weeks.  I have tried to find how to get ebay involved in resolving the issue but am looping between their information pages without being able to find a link that directs me straight to the process.

Can someone please step out what I need to click to initiate help from the resolution centre.

Thanks

[padi*0409 · Accepted solution]

If it is more than 30 days past tha last ETA of the item then the eBay MBG will not help you and you'll have to open a "not as described" case with Payal. Note that you should opt into Paypal's "limited return offer BEFORE opening a case with them.

https://www.paypal.com/au/webapps/mpp/returns

https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

Edit. DO NOT close the dispute until you are completely happy with thr solution, a dispute CANNOT be reopened.

[9onth-51]

Thank you for your reply and helpful advice.

[padi*0409]

No worries, glad to be able to help you out.

[*tippy*toes*]

Given that they have offered to resend, I'll assume it's a Chinese seller, as that is a well known stalling tactic by Asian sellers. DO NOT ever accept an offer to resend from an Asian seller, because 99.99999999% of the time, it won't arrrive. Always open a dispute and get a refund. You can always buy the item again once refunded.

[9onth-51]

Thanks; that's what I've learnt from the situation