Global Shipping refund issue

Hi

 

I bought am amplifier from the UK and it arrived damaged. 

 

I put in a claim with the global shipping program and received an email on 16/02 advising my claim was successful and I would be receiving a refund within 3-5 business day. 

 

As of today I am yet to receive the chargeback to my credit card. I have emailed customer service several times over the last two weeks and have had no response. How can i get through to ebay to get this issue resolved? 

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Global Shipping refund issue

Facebook group for eBay…..apparently they’re quick to fix

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