Item returned, refund not received

[glassoniondesign]

Long story short:

- I purchased an item
- It was not as described

- Seller confirmed they would accept a return

- Item tracked as "delivered" by eBay's own tracking on Feb 4

- I should've received my refund within 5–7 business days (eBay tracking says by Feb 12)

- It is now Feb 20, and I still have not received a refund

I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response. 

Is there anything else I can do?  It's quite a lot of money and I was relying on having it by now.

[glassoniondesign]

eBay's own tracking:

[sandypebbles]

The reply is from a stock standard, pre-written script that every buyer in your position will get

Did you actually open an item not as described dispute, or just ask the seller if you could return it?

Have you checked the funding source for the refund?

What is the item number?

[glassoniondesign]

I went through the proper return process, marked "item not as described" as the reason for return, eBay supplied me with a shipping label.

Item number: 204919771009

I'm not sure how to check the funding source?

[sandypebbles]

As in how you paid (PayPal/credit card etc)

The refund will go back to however you paid

[*casey*]

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@glassoniondesign wrote:

"I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response."

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Was this an item  sent using eBay International Shipping ?

In which case eBay generally handles everything. 

Try contacting eBay through social media as the staff there are very experienced

https://www.facebook.com/ebay

https://x.com/AskeBay

https://www.instagram.com/ebayforsellers/

[glassoniondesign]

Yes, I've been checking every day.  It has not been refunded.

[glassoniondesign]

Thanks, I've tried messaging through FB, I'll see if I get any help that way.

[countessalmirena]

Have you escalated the dispute by selecting the option to ask eBay to step in?

[*casey*]

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@countessalmirena wrote:

"Have you escalated the dispute by selecting the option to ask eBay to step in?"

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Interesting.

I had no idea that was an option when eBay International Shipping is involved as  it's  generally eBay, not the seller,  who  refunds the payment.