Item returned, refund not received

[glassoniondesign]

Long story short:

- I purchased an item
- It was not as described

- Seller confirmed they would accept a return

- Item tracked as "delivered" by eBay's own tracking on Feb 4

- I should've received my refund within 5–7 business days (eBay tracking says by Feb 12)

- It is now Feb 20, and I still have not received a refund

I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response. 

Is there anything else I can do?  It's quite a lot of money and I was relying on having it by now.

[glassoniondesign]

That’s what the eBay “help” section tells me to do, but there is not “ask eBay to step in” button or link or option.

Ive been through the contact an agent process three times now and every time they say someone will get back to me in 24–48 hours and it’s been ten days and still no response.  

I’ve reported it to my bank, but apparently that will take 35 days to review.  I’m not sure what else I can do.

[sandypebbles]

If you opened an item not as described dispute, I cannot understand why the option 'ask eBay to step in' is not there

It should be there, and it is there for not as described disputes and item not received disputes

Neither other members nor eBay can tell you anything other than what the policy is

The 24-48 hours is a pre written, scripted response that everyone who contacts eBay gets

The other part is fact though 

[padi*0409]

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@glassoniondesign wrote:

I’ve reported it to my bank, but apparently that will take 35 days to review.  I’m not sure what else I can do.

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If you've opened a charge-back through your bank that will automatically close any dispute with eBay or Paypal that you have opened. 

[countessalmirena]

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@padi*0409 wrote:

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@glassoniondesign wrote:

I’ve reported it to my bank, but apparently that will take 35 days to review.  I’m not sure what else I can do.

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If you've opened a charge-back through your bank that will automatically close any dispute with eBay or Paypal that you have opened. 

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I was all set to post exactly that, padi, when I saw that you’d explained it succinctly and perfectly. 🙂👍🏻