My photography for an item is being used by an overseas eBay seller - the photography they are useing is plastered with my user-name as a watermark, so it's probably the most provable case you can imagine.
I called eBay and spoke to somebody who clearly didn't understand what I was talking about, and after I had explained everything she aked me whether I was trying to buy the item! I explainefd it all again, and after a long wait, I was transferred to somebody else, and then I explained it all again. He told me that he was unable tpo deal with it personally, and that I would have to send an email to somebody else, explaining everything to them, and that they would get in contact with eBay, and then eBay would make a decision on whether to take down the listing or not. I told them that I was already talking to eBay, and the case was very easy - my eBay store name was all over the stolen photos! But he wouldn't budge, and then put me on hold for 5 minutes looking for the email address I needed - which turned out to be vero@ebay.com !
So now I have emailed that address, and much time has passed, and I have heard nothing, and the offending listing is still up. The onlycorrespondence I got back from them was "Thanks for calling us. Because we weren't able to authenticate you during the call, we thought the information below might help you make sure your account information is up to date." - and then they tell me how to update my credit card, phone number etc., - none of which needs doing, and they were quite happy talking to me before during our telephone conversation (no question of verification). I have no idea why they sent that, or even whether it was in raltionship to this.
Any idea how I can get through to them on this simple clear-cut issue?
