on 12-06-2019 07:01 AM
Yesterday morning I was looking at hunting/fishing spotlights on Ebay for an upcoming Birthday gift. When I went to open one advertisement with one of the less expensive models, my laptop went beserk with loud sounds, a blanked out screen then message boxes popping up telling me I had not downloaded some Microsoft updates or something and that my Windows 10 and everything on my laptop would be wiped within xxx number of seconds - counting down - unless I clicked on 'update' immediately. I am not computor savvy, but thought the English was not exactly fluent, so unplugged and turned off my laptop. Tried again later and same thing - but only when on internet - not when doing anything off-line. Downloaded and ran a different anti-virus programme last night and it came up with Ransomware. Prior to this, I had been on my usual Facebook site, checked one email I had sent to a seller on Ebay...and the Ebay as mentioned above. What I am wondering, is it possible to have been infected via Ebay, or could this Ransom Virus have just somehow made its way to my laptop simply by connecting to the internet? I am afraid to keep looking for items now, but will have to take the chance as running out of time for my sons birthday - but need to know if can trust this site again? Thankyou.
on 12-06-2019 07:38 AM
I have been on ebay for 14+ years and have never had a problem such as you decribe. It is most unlikely that it would have originated from ebay.
It is far more likely to have come from some other site you have clicked on.
If you have found a virus just get rid of it before doing any more searches.
on 12-06-2019 08:08 AM
Was the add for another ebay item or a link to take you away from ebay using one of the add banners that show below the seller username and feedback score or sometimes above the item description.
I do occasionally get a similiar experience when using microsoft internet explorer on a windows 10 device so may be worth trying a different browser and see if it still happens.
on 12-06-2019 09:06 AM
I just clicked on one of the spotlight advertisements to further check it out and my laptop went haywire. No other links or anything.
on 12-06-2019 09:09 AM
Only other places I had been was on my local community page and a couple of buy, swap sell sites that I am on all the time. Why I wondered whether could be from Ebay or some other means....don't understand this stuff. I downloaded a virus programme last night, ran it and the ransomware virus got picked up (windows defender didn't) and removed, so all good now at least thankyou.
on 12-06-2019 09:12 AM
Was it an eBay (itself) ad or a third party website advertising on eBay?
on 12-06-2019 09:36 AM
on 12-06-2019 11:49 AM
@zenanisimof0 wrote:I just clicked on one of the spotlight advertisements to further check it out and my laptop went haywire. No other links or anything.
contact ebay with the item number, so they can check it out
12-06-2019 12:05 PM - edited 12-06-2019 12:07 PM
@zenanisimof0 wrote:Only other places I had been was on my local community page and a couple of buy, swap sell sites that I am on all the time. Why I wondered whether could be from Ebay or some other means....don't understand this stuff. I downloaded a virus programme last night, ran it and the ransomware virus got picked up (windows defender didn't) and removed, so all good now at least thankyou.
A number of these pop ups can also appear after you've done an update of some sort and when googling the problem it will always point you to downloading a particular anti virus program (the adware/ransom ware is generally non existing but is somehow picked up by the anti virus and it's just their way to get you to use their program).
If it is adware from a pop up then you've used the correct procedure to remove it from your system (there are certain sites you need to avoid as they do contain malicious pop ups but eBay is generally not one of those sites).
on 12-06-2019 12:22 PM
@zenanisimof0 wrote:I downloaded a virus programme last night, ran it and the ransomware virus got picked up (windows defender didn't) and removed, so all good now at least thankyou.
Win 10 will find ransomware/Trojan Horses etc but you need to go into the scan options and run the scan highlighted below.