Several Issues- what are my options?

[ionlythinkiam]

I've never posted here so hopefully am in the right place. It's been a while since I've had issues with purchases so I don't recall what Ebay can and can't help with and how to even request help.

My first issue is buying a couple of items advertised as "perfect" and "brand new" that were not. Can ebay help in this case? How? If they did would my only option be a return or could they help me work out a partial refund?

Also, is there a way to report a seller who's reply to my feedback is false? Such as pretending they don't know what I'm talking about or that I'm lying?

Ok 2nd issue, how do I handle a seller not paying enough for shipping? I've had to pay $10 recently to receive a parcel. If the seller doesn't respond, what's my next step?

3rd.. in a recent purchase the seller messaged a couple of times for the next 2 days after sale saying they haven't received my money and they won't ship it until they receive my monies. That sounds pretty logical of course, but I've never had this happen to me. As a buyer only I've never even thought about how long it takes for sellers to get paid! I always pay immediately and just assumed sellers could see that. I've explained to seller that ive paid already and that's about all I can do. So my question is.. how long does it take for a seller to get their money? It has only been 3 days now, but the situation is stressing me out.

Thanks in advance!!

[repentatleisure1952]

Perhaps it may pay you to post your issues on eBay.com Community.

Best regards.

[*tippy*toes* · Accepted solution]

You've landed on the Australian forums . Remove the .au from the address bar and hit enter, to teleport back to the US.

Re scenario 3, it could be that it's a new seller, whose payments are being withheld for 21 days. The money is there, but PayPal won't release it until there is proof you have the item, or 21 days have passed. Sellers are still required to post the item within their handling time.

Other scenario could be that somehow your payment has spawned an eCheque. They can take up to a week to clear. You can see if it's done that by looking at the item in your purchase history. Instead of having a blue $ sign saying it's paid, there will be an hourglass.

[ionlythinkiam]

Thank you for your reply!

Sorry I posted here because I live in Australia.

I use the ebay app and can't see any $ or hourglass symbol anywhere.
Thanks again for your help!

[11dustyattic]

I counted 9 items on one feedback page you weren't happy with, 9 out of 25 is 36%. And they're only the ones that are obvious. You might be best going to a bricks and mortar store, wherever you are in the world.

Is your shipping address Australia?

[ionlythinkiam]

Your comment is far from helpful which I think is a pattern for you. I can't control sellers not describing things honestly, shipping issues or any of the issues I have had. I always contact the seller first and wait for a response before leaving feedback whether it's neutral or negative. I only leave negative if the seller never responds or grossly misrepresents an item which has only happened three times out of the last 40+ feedbacks I've left so I'm not sure what you're referring to.
It is easier for me to shop online because I do not have a vehicle.
Yes my shipping address is in Australia.
Please refrain from commenting unless you're going to try and actually help people in the community.

[davewil1964]

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@ionlythinkiam wrote:
Your comment is far from helpful which I think is a pattern for you. I can't control sellers not describing things honestly, shipping issues or any of the issues I have had. I always contact the seller first and wait for a response before leaving feedback whether it's neutral or negative. I only leave negative if the seller never responds or grossly misrepresents an item which has only happened three times out of the last 40+ feedbacks I've left so I'm not sure what you're referring to.
It is easier for me to shop online because I do not have a vehicle.
Yes my shipping address is in Australia.
Please refrain from commenting unless you're going to try and actually help people in the community.

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My advice would be to either vet your sellers or only buy from online sites run by Australian registered businesses.

I have only left 0 negatives in the last however many feedback I've left. That's because I don't buy from shonks and then disclaim all responsibility for my poor choices.

[ionlythinkiam]

Hi thank you for your reply.

I always check out the sellers before I buy.
Your advice is understandable, but totally against the whole purpose of Ebay. Average people selling their unwanted goodies to other people is what ebay is all about and why it started.
If anyone has any answers to my initial questions and not just personal opinions about me that would be great!

[davewil1964]

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@ionlythinkiam wrote:
Hi thank you for your reply.

I always check out the sellers before I buy.
Your advice is understandable, but totally against the whole purpose of Ebay. Average people selling their unwanted goodies to other people is what ebay is all about and why it started.
If anyone has any answers to my initial questions and not just personal opinions about me that would be great!

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It might have been why it started, but over 20 years down the track it's a whole different beast.

[ionlythinkiam]

Fair enough