eBay plus joining voucher issue - what ombudsman I can go

[anj.smart2012]

Hi Experts,

Need little help here. I have joined Australia eBay plus membership in August by using their promotional email which says that I will get $50 Voucher after joining. First they said I will get it within 24 hours, then they said as per policy , I will get it on 18 September. And still I haven't received it. I requested supervisor call, no luck. They all promised that they will call me back but no response. On call they say that's it's ongoing issue and there is no timeframe for it. So now I told them to cancel my membership and refund money but they said that cooling period is over.

Some of the people are very rude, I tried every method chat, call , email, no luck.

So just need to know which ombudsman I can approach? I asked eBay about it but they didn't provide any information at all.

Thank you in advance.

[anj.smart2012 · Accepted solution]

Just update - I got my voucher finally. Thank everyone.

[g.hobba]

damn, this is still happening in 2024, promised $20 for sign up, never came, went to cancel and was offered another $30... we know that's not going to come so why bother signing up... maybe we should just shop elsewhere...

[sandypebbles]

Sounds like a good idea

As for why bother signing up, you tell me

I certainly wouldn't bother with someone so pointless 

eBay are not going to know where you shop so it's rather moot 

[kh-syedse]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.

Thank you for understanding.