Direct contact with ebay

[doustep-90]

Hi . . . I am a retired 77 YO pensioner trying to use ebay for the first time to purchase a very specific laptop computer to allow me to access some very old Files held on my 2003 LaCie Portable Hard Drive. To do this I require a working laptop running Windows XP. Therefore, I am interested in buying the Compaq Presario M2000 - PC Laptop + Speakers + Cords + Bag - Windows XP – VGC you have for sale . . . via your seller  .  This experience has been a complete and utter shambles from my receipt of the specified goods from your seller being totally ünfit for the application I clearly specified to your seller.  Further I have not been able to contact ebay directly by eMail or telephone to seek your support and lodge with you the documentation I have to hand fully supporting my current position of seeking a "FULL REFUND". subject to my returning the goods in exactly the same condition as I received them . . . Very Poor Service Doug Stephens.

[sandypebbles]

This is a member to member forum

eBay do not read here

There is no phone number for eBay, the call center has been closed for over two years

The email for eBay is a bot automated service and of no use at all

eBay help is at the top of each page if you wish to contact eBay

However, they will tell you that you need to follow the correct procedures and follow the policies 

Leaving a comment under the seller's feedback left for you is not 'communicating with the seller'

If the laptop is not as described, you need to open an item not as described dispute

If you wish to send a message to the seller you need to use the 'contact seller' in the listing you purchased

Age has nothing to do with it, many members here are a similar age and also older

Everyone needs to look at the basics of buying so they know what to do if there is an issue

Why are you asking the seller for $50?

What was their 'error'  ?