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Direct contact with ebay
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on
16-09-2022
04:37 PM
- last edited on
16-09-2022
05:36 PM
by
kh-stanley1
Hi . . . I am a retired 77 YO pensioner trying to use ebay for the first time to purchase a very specific laptop computer to allow me to access some very old Files held on my 2003 LaCie Portable Hard Drive. To do this I require a working laptop running Windows XP. Therefore, I am interested in buying the Compaq Presario M2000 - PC Laptop + Speakers + Cords + Bag - Windows XP – VGC you have for sale . . . via your seller . This experience has been a complete and utter shambles from my receipt of the specified goods from your seller being totally ünfit for the application I clearly specified to your seller. Further I have not been able to contact ebay directly by eMail or telephone to seek your support and lodge with you the documentation I have to hand fully supporting my current position of seeking a "FULL REFUND". subject to my returning the goods in exactly the same condition as I received them . . . Very Poor Service Doug Stephens.
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16-09-2022
05:24 PM
At some stage you will need to go through eBay's "Money Back Guarantee" to get your money back and the return postage paid for.
https://pages.ebay.com.au/ebay-money-back-guarantee/index.html
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