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Issue with a Seller
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on 16-12-2020 08:59 AM
I bought an item with a seller and it never was delivered.
I opened a case and seller confirmed with me that they would refund me the money, once I closed the case.
I took them at their word, close the case and now 6 weeks later they have not refunded my money.
I have tried to re-open the case but it will not let me.
HELP, where do I go from her
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16-12-2020
09:08 AM
Never close a case until you have the refund.
If you had escalated it, eBay would have forced the seller to refund, and given them a violation as well.
You cannot reopen cases, as you have found.
If you paid with Paypal, try opening a dispute with them. Pay attention to the requirements of such a case, like timeframes and required actions. Also be aware that Paypal only requires the seller to provide proof of posting, not delivery.
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