Seller will not respond to my messages. I have returned two items that did not work well.

[lotsofgremlins]

Seller will not respond to my messages. I have returned two items that did not work well.  I have checked with Australia Post and they got the items. How do I get the seller to respond and refund my money?

[sandypebbles]

 you follow the proper procedure ?

(Not contacting ebay after the fact)

Did the seller tell you to return the items?

Or did you just return them when you found they did not work?

Did you open an item not as described dispute at any point?

IF so, did the seller tell you to close the dispute before they would help you?