Serious question, How do I contact eBay? I think they allowed someone to scam me.

Sold a brand new/in box item.
Buyer stated that upon receiving that item was bad and broken???? - asked me to allow return item/refund - I said no as non-return item.
Buyer contacted eBay and eBay told me item was cancelled and funds refunded and that buyer would return item.
To date, have received no return item (now a NOT brand new in box item but a used item hahah) after six weeks
can't find any way to message eBay apart from going though the annoying bot they have to block and challenges to their operations.

Help appreciated. 

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i want to talk to ebay