eBay

How do I cancel an order as a buyer. The seller won't honor the bid as he claims he was unable to set a reserve price. I'm happy to cancel the transaction as is the seller. ... View more

does the aitomatic kettles come with a 12 month guarantee ... View more

Help please - My eBay is so sooooo slow it is basically unusable. It's not worth trying to list anything. Or trying to buy. It has been like this for weeks. There is nothing wrong with my computer. And I am on the NBN, no problems there either. I use Windows 10 and Google Chrome. So frustrating, any ideas please? Thank you. Carol. ... View more

After winning an auction, eBay item number: 122417134448, the Seller contacts me saying item is stolen do not pay.   They do not respond to my futher communications for evidence of item existence via a police report. Item retails @ $1300 AUD.   I think seller did not in fact have item. Photos were not of item. Past feedback of seller, as a buyer, is they do not pay or reply.   I have left negative feedback.   Have I done the right thing.   Regards ... View more

a seller agreed to give partial refund but ask me to close case first . is this correct ? if i do this and later no refund is given can i leave feedback regarding this seller ? thank you for any help ... View more

Hi, I've just received an invoice from a seller for an auction that ended last night and they've added an extra $10 charge (see below) without any explanation.   There's nothing in the listing about any additional charges (ie. packing/handling) and post was clearly indicated. I'm assuming this is a surcharge ie. paying seller's ebay/paypal fees.   I understand this is against the rules and can be reported. Is that what I should do if the seller won't remove the charge from the invoice?   I haven't done so as yet but I was going to send a polite query to begin with.   I don't really want to be in a stand off situation where they won't remove the fee and I don't pay (and have a non-paying case opened - even if I could appeal to have the strike removed later). Am I better to pay first and then report the surcharge?   Or, if I report it to ebay first (assuming the seller won't remove it) would they make the seller remove the charge so I can pay the original amount?   If anyone can offer any advice on how to deal with this situation it would be appreciated, as I've never had a seller just throw an extra charge on top like this (I didn't even know it was possible).  Cheers           Item (1) AU $133.50 Postage AU $22.60 Seller extra charges AU $10.00 Order total AU $166.10 ... View more

I have just opened a request in the EBay resolution centre for two items not received - both from the same seller and ordered at the same time.  In the resolution centre I have said I still want items but have requested the seller provide tracking details.  I understand the seller has three business days to respond etc. etc. but my main question is that since opening the request the item listings have disappeared from my purchases list.  Am I no longer able to view these listings while being handled by the resolution centre??  Just curious as I have never needed to use the resolution centre before.     ... View more

i brought water rats dvds tonight and the seller message me saying they were burnt dvds and he said he sells burnt dvds all the time on ebay ... View more

yesterday the seller was able to add more photos to her listing for me, today she tells me it was damaged overnight but wont provide proof.(I politely asked her to send a picture so I could see if I could do anyhting about thedamage from a tray of hot oil and sausages a child spilt all over it last night) I won and have paid for the item, and I want it. What can I do?I have her address, I was to pick up the chair today. ... View more

Are past results of auction  prices of similar items available before bidding... ...ie how do we get a realistice idea of probable amount/ price    necessary to bid? ... View more

I ORDERD POWER WINDOW SWITCH FOR 2001 DURANGO IF U KNOW ANYTHING ABOUT THIS POWER WINDOW MOTOR ITS A PIECE OF WORK WELL AFTER  A LITTLE MOR TINKERING FOUND IT WAS ABROKEN WIRE ON FUSE LINK REPLACED BROKEN WIRE WINDOW WORKS FINE HOW DO I CANCEL ORDER? ... View more

Ebay Customer Service arranged a refund because of failed delivery. Item was deliverd today - four weeks later. I can't contact EBay. Customer service case 5126347730 has been closed. Any advice will be appreciated. ... View more

Does anyone know the name Pitney Bowes use when selling on ebay?.  Thank you. ... View more

I have been asked by a seller to send a photo of an item we purchased but do not know how to do this.  Can you please help? ... View more

My husbands account needs to go on hold for sometime due to serious injuries can anyone help me with contact numbers to close this account. He is already recieving bad reviews and I really need to do something soon. ... View more

How do I contact ebay advising them that I no longer require an item in my cart, as I have already purchased the same item from another seller within ebay, who provided same after several discussions were passed between seller and myself due to some discrepencies had to be rectified re. postal charges? ... View more

I can't open your email  Photos  OR your Photos of Items for sale on Ebay. Please assist me - It says ' AHH SHUCKS  !  Kind regards Alison Paris  ... View more

TO THE MANAGER,   I HAVE BID OF AN APPLE IPHONE 6 128 GB,  NOW EBAY SENT ME A REMINDER THAT THE AUCTION WILL END SOON   FOR THE PHONE IS APPLE  6  16GB ? WHICH IS CONTRARY TO THE ORIGINAL OFFER ?   I WOULD LIKE TO WITHDRAW MY BID.   TKS. DK. ... View more

I was the highest bidder before retiring, up early before the time it expired in case I had to bid again,  to find it had been sold,prior to the time it had finished, beaten twice by 50c . ... View more

On an item I am purchasing there was a 10% dicount if buying from an Australian seller.  On the invoice from eBay it does not have the discount on final price.  How do I get that discoun and does the seller abide by this discount. ... View more

Can a power seller have you put on a power seller blacklist list to prevent you from buying from all power sellers? So you can only buy from Australia. Is there such a List? The reason for this is, I was sold a cable x2 shown as high quality suitable for samsung in the pic, but was sent cheap poor quality black ones, total cost was just over $5.00 AU and not worth the time, cost, or effort, to return them. I told the seller it would be reflected in his feedback, that's when I got the Threat! Any info would be very helpful Cheers, Glen ... View more

Hi there we overlooked your promo e-mail,of $20 discount with next order.Today we ordered and paid for an Omron BP710N 3 SERIES UPPER ARM AUTOMATIC BLOOD PRESSURE MONITOR.Are we entitled to this promotion ?.Regards Petra Kneale ... View more

I have bought and paid for an electrical item which has been dispatched and on its way to Australia from USA. I foolishly didn't think about the watts and power socket differences. Can I return the item and get a refund? ... View more

Hi, I bought a dress but the delivery date keeps changing, getting longer and longer, by the time they say it will arrive it will no longer be on my list and I won't be able to make a claim, I can't contact Ebay as they state nothing can be done until estimated arrival time has elapsed. Can someone help?   Thank you. ... View more

hi after making a refund request within the 30 day time limit (waiting patiently 25+ days) cos the item never arrived the seller has provided a tracking no, and customer inquiry was registered with australian post by the seller, and a photo proof of package was taken before sending by the seller ,do i have 30 more days to ask ebay's help or just 3 days after making refund request incase the seller refuses refund i believe 2.5 months is enough time to see if item arrives to me or not.   cos i want to give the seller enough time if the item returns back to him or is sent to me but i dont want to be a sucka either and paypal 180day(6months) is long time to wait if mail is lost/stolen.   thanks in advance guys ... View more

hi i purchased an item from a seller , and it has not arrived.. the estimated delivery date was Mon, 19 Dec 2016 - Mon, 02 Jan 2017. since the rule is within 30 days of estimated delivery date to contact seller for refund or item not received, what is the due date for me to initiate a request is it 18th Jan 2017 or 1st Feb 2017 i have been in contact with the seller via ebay messages and i want to give enough time to the seller to find the item which may be lost/stolen by australian post.cos it never left aus to reach my country. thanks in advance for your help ... View more