return item sent using a registered post tracking number

[andyau69]

A return item was sent by registered post under another tracking number, not the one supplied by eBay. The seller denies they received it, although Australia Post confirms it was indeed signed for by the seller. How does eBay help in this circumstance when all efforts to find assistance through the eBay platform are met with the same case closed summary?

[cam-2793]

Just for future reference if you dont use the label supplied 

If you didn't use an eBay return label, here's how to add tracking information to your return:

Go to your Purchase history and find the item in Returns and cancelled orders.

Select View return details.

Select Mark as sent.

Select the carrier from the drop-down list, then enter the tracking number.