Am I anal?Other buyers have an issue with receiving goods that are filthy??

[buyingboxy62]

Hi all

It really annoys me when I buy something & it is sent in a filthy condition...

Does it bother anyone else? I buy light fittings & canisters, sometimes I receive them in horrendous condition, do people find them under the shed or at the tip & then just post them on here?

For me as a seller as well, I would never send an item to someone that was clearly filthy?? If I want a buyer to buy from me again it is very important to me that I ensure whatever I sell is sent in as clean condition as possible..

Do other's agree or AM I anal??

Boxy

[magpiemaven]

totally agree with you!

as a seller i would never send anything dirty or dusty or covered in lint and as a buyer i have the same expectations (unreasonable as they seem to be).

the other day i received an item of clothing - it was black - completely covered in lint and pet hair, scrunched into a ball and squashed into a 500g satchel. unimpressed.

i also once received a pair of shoes sold to me as "new in box" which had mud caked on the soles!

grrrrrr X-(

[hannah.granat]

I thought I'd give some perspective as a buyer.

I bought an item (as a Christmas gift) and it arrived filthy and battered as if it had sat on a dusty old warehouse shelf for a few years and was then just shoved into a padded parcel.

After attempting to contact the seller and getting no reply, I gave up and gave a neutral DSR (I've always only ever given positive feedback but the item really was in terrible condition and it was supposed to be brand new). The seller just messaged me hurling abuse and threats if I didn't change the rating, and ended up losing a customer willing to pay cold, hard cash.

I won't be buying from that seller again, or recommending them to anyone (to say the least).

When it comes to shopping, even online, customer service is imperative.

My advice: If you want people to come back, it's as simple as giving your product a once-over before sending.

[***super_nova***]

I thought I'd give some perspective as a buyer.

I bought an item (as a Christmas gift) and it arrived filthy and battered as if it had sat on a dusty old warehouse shelf for a few years and was then just shoved into a padded parcel.

After attempting to contact the seller and getting no reply, I gave up and gave a neutral DSR

The only neutral FB I can see  you complained about $12 postage from the USA!!!  That is very cheap, many sellers will not post for this sort of postage, they only post with signature required and that would be at least $30.

[lyndal1838]

I have bought canisters in the past and been less than impressed with their condition.

I received one from the USA that had the remains of flour in it, complete with weavils.   Another one had coffee well and truly stuck on the bottom...it took days of soaking to loosen it.

[***super_nova***]

I have bought canisters in the past and been less than impressed with their condition.

I received one from the USA that had the remains of flour in it, complete with weavils.   Another one had coffee well and truly stuck on the bottom...it took days of soaking to loosen it.

Lucky it did not get stopped in the customs/quarantine and confiscated for illegal importation of live stock  🙂

[i-once-was-bump]

I wonder if the weavils from the US are the same sort as the weavils in Australia, because that is a terrible breach by the seller.

Lyndal would you have been fined if the parcel was checked by customs?

[garrcc]

As a seller, I make sure that the items I sell are cleaned, polished, etc. They are in ready to use or display condition. I find a  touch of elbow grease on my behalf - boosts profit. If an item does need cleaning, polishing, restoration, etc,  I will state that in my description.

An informed buyer...is a happy buyer. 🙂

I would be unhappy to receive a purchase that was described as being in good condition but looked as though the cat dragged it in from the garden or stank like a kid's school bag with old lunches in it.:-(

[2106greencat]

I wonder if the weavils from the US are the same sort as the weavils in Australia, because that is a terrible breach by the seller.

Lyndal would you have been fined if the parcel was checked by customs?

Lyndal would not have been fined bump, but she may have had to pay/organise for the fumigation or destruction of said item depending on who at customs was on the job that day. They can be forgiving and understanding one day and quite clearly out to get you the next. 😞

[kustomizer99]

What gets me is when a seller says in a listing that their item 'could do with a bit of a clean' -- well, why not clean it before listing it?! 🙂

[i-once-was-bump]

Lyndal would not have been fined bump, but she may have had to pay/organise for the fumigation or destruction of said item depending on who at customs was on the job that day. They can be forgiving and understanding one day and quite clearly out to get you the next. 😞

.

.

I am still wondering if there would be a problem if weavils are all the same no matter where in world they come from, I suppose I will have to go to google to find out.

When I was studying hard in high school I never thought I would end up googling weavils on the internet at 11.45pm because I want to know if they are all the same the world over.