Be careful

[meogau2015]

Be careful -1 bought a  wireless keyboard and mouse and 3 months later doesn’t work got a person to check it out and told mouse faulty when requested for a replacement seller advise I need to pay for a return………bodgy seller 

was told past 30 day return on eBay so tough luck

[countessalmirena]

You’re not permitted to name and shame, as per the Community Guidelines. A moderator will be along to remove the seller username from your post.

Have you read eBay’s MBG policy page? The link is here: https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

It clearly states the timeframes and T&Cs. You do realise that the MBG isn’t a product warranty? A money back guarantee is a money back guarantee - purely voluntary on eBay’s part and with clear terms and conditions. It covers you in the event of item not arriving, and item not as described upon arrival. It’s not intended for something going wrong later down the track.

For that… you need a warranty. See this post (https://community.ebay.com.au/t5/Buying/Seller-not-honouring-their-warranty/m-p/2260767#M105087) where I explain in detail why - if you need a warranty - you need to buy from a seller who is:

1) an eBay seller registered on eBay Australia 

2) an Australian business (with ABN), and

3) authorised to sell the item in Australia by the manufacturer or local distributor,

… if you’re buying on eBay.

[sandypebbles]

Correct

Be careful and be aware of the time limit

There is  no special treatment

Everyone should know at least the basics of any site they use

Sellers, excellent or dodgy do not have to accept returns or give you a refund after you used the item for three months

But you know if the seller is dodgy or not because you check feedback before you buy

[springyzone]

Ebay 30 day return is aimed at goods that arrive broken. It isn't a warranty service at all.

At least this seller has offered to help you out. If you had bought from a real store, you could at least have gone in there in person & maybe saved the cost.

If you bought some items elswhere eg such as tupperware, and wanted to return a faulty item, you would also need to pay postage.

[etb321]

In my early days on Ebay, way back then, looking to make a better profit, I brought the cheapest of some small electronic items; remotes, power adapters, camera battery chargers ect, they stopped working properly after about three months. Taking them apart I found there was no gold plating.  

These days I rarely buy anything, but if did I have a nice piece and am looking for a remote or adapter, I'd only buy the original  branded item.

[jkostoglou75]

You are lucky that you probably didn't pay much for the wireless keyboard and mouse. I purchased a colour laser printer on eBay during Covid when I couldn't find any in stores. It stopped working eight months later and the seller refused to help me and told me I had to go through the manufacturer which was untrue but I was left with no choice but to do so. He was convinced that one of the toner cartridges had run out but the screen was blank and the printer was unusable. Someone came out to fix it, but I couldn't get wireless printing to work. I contacted the manufacturer and someone treated me like I was a twit but he was skipping steps. It turned out that the person had to return to fix the wireless printing but I wasn't advised of this. I was so cheesed off about this. I should have received a brand new printer because it was a major fault. It was too late to leave negative feedback though. All I could do was to report the seller to the ACCC and have advised other people to do so as well.

[sandypebbles]

Yes people can go to the ACCC

IF there really was a warranty

Meaning the seller has to be an authorised seller/re seller for the brand and registered in Australia 

[springyzone]

Your tale is the exact reason it is better to go through a proper store or an authorised seller, where possible.

Some of the random sellers on ebay will promise a warranty but you might as well try to get blood out of a stone.

To be honest with you, there are some items I just would not buy on ebay, or I would be extremely cautious who I bought from, put it that way.