Bought a faulty item, messed up the return (didn't get a tracking number) can't even leave feedback

[mattldsx]

Just looking for some advice.

I bought an item, it turned up completely DOA. I contacted the seller and I had to return the item at my own expense. Alright, did that, but I messed up - I didn't get a tracking number. So of course the seller claims they never recieved the item back and I've got no proof against them. Not very happy about that but at least I can leave negative feedback to warn others. NOPE, eBay removed my feedback.

Is that it? I feel completely ripped off by the seller and angry with eBay for not even allowing me to leave feedback. Are there any other avenues I could pursue this through?

[mattldsx]

I didn't hold on to the reciept so I'm not too sure what options that leaves. Sorry if I missed something.

[kopenhagen5]

If you know the people at the post office you sent it from and the exact date n time, they will sometimes look on the computer and can find the transaction with the tracking.

But go in when it's not busy in the PO.

[davewil1964]

Not quite sure why you agreed to pay return postage for a SNAD - eBay buyer protection require's the seller to provide return postage BEFORE you return it, if they want it back.

[mattldsx]

Hi Dave, I didn't agree to anything. In the returns process through the resolution centre I had to organise the return and prove with a tracking number that I had returned it, there were no options to agree to. I think I selected "didn't work or defective."

I might go talk to the post office and see if they can dig something up too, thanks for the idea.

[letscleanupmycupboards]

In the last 6 months as a buyer I've had one item not arrive and 3 or 4 arrive with issues. Sellers often try to play hardball or give incorrect information (no returns, you need to pay return postage etc) so I can see how buyers may be duped into sending back under incorrect circumstances.

In all cases of faults the seller has helped out and offered an acceptable solution without resorting to disputes. Only the non arrived item caused a whole heap of angst.