Can a seller change a listing title and content after sale?

[carmenaw]

Hi eveyone, 

Recently I purchased a dog intestinal wormer. When the item arrived it was heart wormer (so incorrect product). I messaged the seller and they claim the description and photo show it is heart wormer. When I go into my purchases on the ebay app, the title of the listing is indeed for heartwormer however, the paypal reciept and the original messages I sent the seller show the listing title for intestinal wormer. I am confused the purchase is now showing as heart wormer, as before I messaged them I checked the listing on the app to make sure I hadn't incorrectly ordered heartworm, and the listing was very clear it was intestinal wormer. The seller actually originally messaged me to say the listing said intestinal wormer, but the photo and description showed it was heart wormer, but this just wasn't the case when I purchased it,  and now the listing isn't showing anything about intestinal wormer at all.

The seller is now refusing a refund and saying it was my responsibility to check the listing, and depsite offering free postage won't refund me claiming postage actually cost them $8. I requested a return and said I will return the item and they can refund me, but they are being so difficult I am more inclined to just leave neg feedback (the item was only $10.50). 

[kopenhagen5]

The details on your sale listing cannot be changed but if the listing is still live then they can revise that to now show something else.

It's a little strange that the seller is adament you didn't read it properly if they recently changed it. 

[digital*ghost · Accepted solution]

If you click on the listing from your purchase history, there will be a note at the top that says something like "the seller has revised this listing, but you can view the item you purchased", that will contain a link to the listing exactly as it was at the time of your purchase. (At least, you can do this on a PC, not sure what happens on the app).

If the original listing definitely shows it as intestinal wormer, then it sounds a bit like the seller did it deliberately given their response (they may have made a mistake in the original listing and thought this was a better solution, or ran out of stock so could only send the other product, either way if it was intentional it's a poor way to handle it). I'm guessing the seller doesn't realise a record of the listing you purchased from is kept by eBay for around 60 days, but at least you can show them undeniable proof that refutes their claims (the revision history of the listing is also clearly shown - it will say the exact date and time changes were made, and what those changes were). 

[brerrabbit585]

You may not be able to see the original listing (as you bought it) when you use the app. Scroll down to the bottom of the page and there should be a link for the classic site, which shows a lot more than the app.

[carmenaw]

OMG yes! It says the seller updated the listing! What an awful person. Should I cancel the return? I just can't figure out how to do an item not described case

[collect247]

As you have a case for a return already you can't open another case so just wait and see what happens.

[carmenaw]

ok thank you

[countessalmirena]

Are you saying that you have opened a request under "change of mind"?

I would not let the seller off the hook in this case.

Get in touch with eBay, explain the situation and ask that the request be changed to SNAD (significantly not as described).  eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)



eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

[digital*ghost]

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@carmenaw wrote:

OMG yes! It says the seller updated the listing! What an awful person. Should I cancel the return? I just can't figure out how to do an item not described case

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If you messaged the seller and selected something like "item I received is not as described" as the subject of the message, the return request is automatically opened as a not as described dispute - I suspect this may be where the issue over return postage may have arisen, because in the request the seller would have been advised they are responsible for return postage if / when they approve the return. So, if all that is the case, I would now simply be telling them you need the return label, and that if they can not provide one, ask them which postage method they approve for the return since they will have to reimburse the cost (provide two postage method options, eg registered post, regular parcel, or even parcel with signature on delivery). That way - if no label is forthcoming - you will hopefully get a clear approval for one of those postage methods, which will make things much easier to get a reimbursement down the track.

[brerrabbit585]

If you send it back, send it with tracking so you can prove to ebay you posted it.

You can sign up for paypal's free returns (pp pays for the postage) but I'm not sure how that works with a claim through ebay.

Don't let the case time out without doing anything, ie. don't just wait and see what happens.

Seller may have changed it because they realised their mistake, which is good for future buyers, but they shouldn't have lied to you about it. Maybe there's more than one person involved and the left hand doesn't know what the right hand's doing, which is common with larger sellers.

[carmenaw]

No, i went to the reoslution centre and selcted ite not asd decribed, the only thing that came up was return.

I will do as you suggested, thanks