I am trying to get a refund on an incompleted order from November, 2023, but ebay website won't show any orders that are eligible to be disputed. I can't get any sense from the 'automated help desk' because the issue is obviously past the date of eligibility or something and nothing 'eligible' shows up on their system? How can I get in touch with ebay to sort this out? I have been emailing back and forth with the seller but they're refusing to refund me and say they've (three times) sent out the remaining products, but I have not received them. They offered a $6 refund when the amount should be $44.48. This has been going on for 7 months now and I can't get any help from ebay help desk. What's my next option???
I think you have 60 days from the estimated delivery date to be able to lodge a dispute for items not received etc. You are way too late to lodge this now with ebay. Maybe try your bank/paypal whomever you used to pay for the item to see if they have any funds protection
As I said, there's been heaps of emails back and forth to the seller - with them telling me to 'be patient' or that it should be received in 5-7 days, or 'its been delivered - check your lawn'. So - yes - I will learn this lesson and there's going to be very negative reviews on this seller. Thankfully it's only $45 odd lost. Will contact the bank though, thanks for your reply.
I think you have 60 days from the estimated delivery date to be able to lodge a dispute for items not received etc. You are way too late to lodge this now with ebay. Maybe try your bank/paypal whomever you used to pay for the item to see if they have any funds protection
As I said, there's been heaps of emails back and forth to the seller - with them telling me to 'be patient' or that it should be received in 5-7 days, or 'its been delivered - check your lawn'. So - yes - I will learn this lesson and there's going to be very negative reviews on this seller. Thankfully it's only $45 odd lost. Will contact the bank though, thanks for your reply.
As I said, there's been heaps of emails back and forth to the seller - with them telling me to 'be patient' or that it should be received in 5-7 days, or 'its been delivered - check your lawn'. So - yes - I will learn this lesson and there's going to be very negative reviews on this seller. Thankfully it's only $45 odd lost. Will contact the bank though, thanks for your reply.
Do you know if I can still leave feedback after this amount of time? Because there's no option on the purchase order - If not I'm beyond furious. Ebay website is an absolute joke.
